Sophia Howsam
Te Atatu
Summary
I am a motivated and driven individual who strives for excellence in all that I do; this comes from a place of having high expectations for both me and others and taking pride in the work that I do in personal and work settings. In a work environment I am highly organized, energetic and understand the importance of being able to stay positive in high stress situations.
I possess excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience.
I am an experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Class Flight Attendant (BFA)
Jet Connect (Qantas)
05.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Front of House Waitress
Ambler Café and Bistro
02.2023 - Current
- Serving customers with a high range of culture and age, being able to communicate effectively
- Making hot and cold beverages and delivering drinks and food to customers efficiently
- Adjusting to each customer's needs in a positive manner
Training Supervisor
Snow planet
08.2020 - 11.2022
- - Opening the restaurant for the day under own supervision
- - Handle and respond to customer feedback in relation to staff
- - Delegate staff to areas of the restaurant
- - Work and cash up tills
Front of House Attendant
Snow planet
09.2018 - 08.2020
- - Serving customers at till in a professional manner
- - Can work the coffee machine throughout the day making a large range of hot beverages
- - Delivering food and beverages efficiently to customers
Education
NCEA Level1,2,3 -
Avondale College
01.2021
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Cultural awareness
- Leadership qualities
Hobbies and Interests
Psychology – Completed first year studying part time at the University of Auckland., Travelling – Travelling to new places and seeing new things., Sports - Gymnastics has always been a big part of my life and although I don't compete anymore, I still follow national and international competitions with interest.
Certification
- First Aid Certificate - Current (renewed every 6 months)
- Swimming for Emergency Procedures Certificate - Current
- Responsible Service of Alcohol Course (RSA) - Current (renewed every 6 months.
Timeline
Business Class Flight Attendant (BFA)
Jet Connect (Qantas)
05.2023 - Current
Front of House Waitress
Ambler Café and Bistro
02.2023 - Current
Training Supervisor
Snow planet
08.2020 - 11.2022
Front of House Attendant
Snow planet
09.2018 - 08.2020
- First Aid Certificate - Current (renewed every 6 months)
- Swimming for Emergency Procedures Certificate - Current
- Responsible Service of Alcohol Course (RSA) - Current (renewed every 6 months.
NCEA Level1,2,3 -
Avondale College
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