Sophia De Nardi Gonzalez
Wellington,Lower Hutt
Summary
Highly motivated employee with a strong desire to tackle new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and rapidly acquire new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Glassons
11.2023 - 02.2024
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Greeted customers, identified their needs and provided assistance with product selection.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Waitress Trainee
Ricoh Sports Centre
06.2022 - 03.2023
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Followed safety protocols when handling hot plates or sharp objects.
- Checked that all orders were accurate before delivering to customers.
- Completed assigned tasks within designated timeframes.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Verified that all dishes served met quality expectations.
- Greeted customers and provided menus.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Maintained a professional attitude while working in a fast-paced environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
St Oran’s College
11-2025
Skills
- Order Processing
- Shipment Receiving
- Store Cleaning
- Loss Prevention
- Sales proficiency
- Store maintenance
- Professional Appearance
- Cash Handling Accuracy
- Display Maintenance
- Merchandise Display
- Customer Assistance
- Cash Register Operation
Affiliations
- I only play squash currently and I am the third best junior girl in Wellington. I play competitively and I travel with teams or solo, mostly around Wellington but sometimes I go to the Central region of the North island for squash. I have squash three days a week so far, Monday afternoons, Friday and Saturday afternoons if there is a tournament in Wellington.
- I also played volleyball for the school and was in the top team for a year in 2021. WhereI went and competed in the North Island College Nationals with my school.
Accomplishments
- I have won many sports awards through squash, in local and regional levels, such as the most improved junior for 3 consecutive years, Pelorus Trust, named as a contestant for Wellington Sports Award in the last 2 years.
Languages
English
Professional
Spanish
Professional
Certification
- I am currently hold a Restricted New Zealand Driver Licence
Timeline
Retail Worker
Glassons
11.2023 - 02.2024
Waitress Trainee
Ricoh Sports Centre
06.2022 - 03.2023
High School Diploma -
St Oran’s College
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