Sotuli Olivia Laliqavoka
AUK,Ranui
Summary
Driven professional with a track record of fostering team collaboration and enhancing customer satisfaction at PBT Couriers. Skilled in operations management and staff training, demonstrated through effective loss prevention strategies and a positive work culture. Excels in customer relations and staff development, contributing to improved safety protocols and service excellence.
Overview
22
22
years of professional experience
Work History
WAREHOUSE STORE PERSON
PBT Couriers
699 Rosebank Road, Avodale
11.2022 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contribution.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
Health Care Assistant
Kumeu Village Rest Home
AUK
04.2020 - 11.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health condition
Health Care Assistant (Resthome Level)
Team Leader
Wellington, WGN
08.2010 - 02.2020
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
Health Care Assistant
Caremere Home ( Hospital Level)
Wellington, WGN
08.2008 - 08.2010
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Caregiver
Mapuia Resthome (Ultimate Care)
Mapuia, Wellington
08.2002 - 08.2008
- Assist with personal cares
- Assist with toileting by using standing hoist or walking frame.
- Using sling hoist transfer residents to bed or lazy boy chair.
- Assist with feeding & fluid intake.
Cashier
Woolworths Supermarket (Wellington)
Wellington, WGN
02.2006 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Counter Worker
Burger King
Wellington, WGN
02.2003 - 01.2006
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Mastered menu offerings, allowing for quick responses when addressing dietary restrictions or allergen concerns from customers.
- Adhered to food safety guidelines, ensuring proper storage and handling of all products served at the front counter.
- Contributed to increased sales by upselling promotional items and suggesting additional purchases to customers.
Education
Certificate in Health Science
Whitireia Community Polytechnic
02.2009
Skills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Team motivation
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Operations Management
- Staff Management
- Workload Management
- Task Delegation
Timeline
WAREHOUSE STORE PERSON
PBT Couriers
11.2022 - Current
Health Care Assistant
Kumeu Village Rest Home
04.2020 - 11.2022
Health Care Assistant (Resthome Level)
Team Leader
08.2010 - 02.2020
Health Care Assistant
Caremere Home ( Hospital Level)
08.2008 - 08.2010
Cashier
Woolworths Supermarket (Wellington)
02.2006 - 03.2007
Front Counter Worker
Burger King
02.2003 - 01.2006
Caregiver
Mapuia Resthome (Ultimate Care)
08.2002 - 08.2008
Certificate in Health Science
Whitireia Community Polytechnic