Sela Sikalu
New Windsor
Summary
A motivated Operations Supervisor, with strong leadership skills, committed to team management and customer service. Adept at organizing programs, enhancing team performance, and creating engaging environments for children. Recognized for my effective communication skills and committed to fostering collaboration among staff.
Overview
2
2
years of professional experience
Work History
OSCAR Operations Supervisor
YMCA North
Auckland CBD
10.2024 - Current
- Support the OSCAR staff to create a supportive, fun environment.
- Ensure all administration tasks and data entry are performed in a timely and accurate manner, including client bookings, creating weekly rosters in conjunction with the OSCAR Team Leaders and Team Members, and completing food and resource orders as required, checking that all bookings are confirmed daily, sending out weekly invoices via Xero.
- Preparing run sheets and organizing holiday program paperwork.
- Collate the Term and Holiday Program Books at the start of each term.
- Packing and delivering resources to sites in preparation for each term, and holiday program.
- Respond to parent emails and queries.
- Communicate and book with bus companies and providers for holiday program trips.
OSCAR Team Leader
YMCA North
Mt Albert
02.2023 - Current
- Planned, organized, and coordinated team activities, and delegated tasks to ensure an enjoyable, safe environment.
- I trained new employees and established clear expectations with staff where necessary.
- Ensured the safety of all children by adhering to our 1:10 ratio and active supervision policy.
- Resolved customer complaints in an effective manner while maintaining professionalism and great customer service.
- Monitored the work environment to ensure there was a positive, safe, and collaborative space for team members.
- Maintained a tidy and clean work area.
- Completed incident, accident, safeguarding, and behavior reports.
Freight Sorter
DHL
Auckland Airport
12.2022 - 02.2023
- Sorting international and regional freight.
- Rf scanning.
- Attended regular work meetings to ensure clear work tasks for the day.
- Inspected packages for any damages before loading them for delivery.
OSCAR Programme Assistant
sKids
New Lynn
11.2022 - 02.2023
- Greeted parents, visitors, clients, and guests in a professional manner.
- Actively supervised up to 30 children.
- Completed daily hazard identification checks prior to the program commencing.
- Prepared afternoon tea while catering to children's allergies.
- Set up the correct resources and activities for the day, and pack down, ensuring the space is left clean and tidy.
- Coordinating different activities daily—from outdoor and active to indoor arts and crafts activities.
Education
Bachelor of Sport And Recreation - Exercise Science And Nutrition
Auckland University of Technology
Northcote, Auckland12-2022
High School Diploma -
Lynfield College
Lynfield, Auckland12-2018
Diploma in Chaplaincy -
Alphacrucis College
Penrose, AucklandSkills
- Communication skills—both oral and written
- Customer service
- Leadership
- Ability to work both alone, and in a team setting
- Organizational skills
- Fast learner
- Team management
Timeline
OSCAR Operations Supervisor
YMCA North
10.2024 - Current
OSCAR Team Leader
YMCA North
02.2023 - Current
Freight Sorter
DHL
12.2022 - 02.2023
OSCAR Programme Assistant
sKids
11.2022 - 02.2023
Bachelor of Sport And Recreation - Exercise Science And Nutrition
Auckland University of Technology
High School Diploma -
Lynfield College
Diploma in Chaplaincy -
Alphacrucis College
Similar Profiles
Marlee ParkerMarlee Parker
Lifeguard at YMCA NORTHLifeguard at YMCA NORTH
Ru Samantha NyangoniRu Samantha Nyangoni
HR & Payroll Administrator at YMCA NorthHR & Payroll Administrator at YMCA North
Zachery ShapiroZachery Shapiro
Outdoor Instructor at YMCA NorthOutdoor Instructor at YMCA North