STEPHANY ANN ABOLOC
Whakatane,BOP
Summary
Retail Professional experienced in inventory management and cash handling. Enhanced customer engagement through exceptional service and effective problem-solving, while maintaining a clean and organized environment in fast-paced settings. Dedicated to providing every customer with a positive and memorable experience.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
RETAIL ASSISTANT/Checkout Operator
ORIENTAL GROCER
BAY OF PLENTY, WHAKATANE
06.2024 - Current
- Operated cash register and processed transactions efficiently.
- Scanned items and processed transactions efficiently at checkout.
- Managed cash register operations and balanced cash drawers daily.
- Maintained cleanliness and organization of checkout area consistently.
- Greeted customers in a friendly and courteous manner.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Responded to customer inquiries and resolved issues promptly.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Promoted new products and special offers to enhance customer engagement.
- Assisted customers with product selection, answered queries and provided advice.
- Collaborated with team members to ensure smooth daily operations.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Managed inventory levels and organized stock for easy access.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Cooked and serving hotfoods.
- Made milk teas by following specific recipes and maintaining consistency.
- Made milk teas by following specific recipes and maintaining consistency.
Loan Processor/ Loan Clerk/ Account Officer
COOPERATIVE BANK OF AGUSAN NORTE-BUTUAN CITY
AGUSAN DEL NORTE, BUTUAN CITY
02.2003 - 06.2016
- Conduct seminars and release loans to the approved borrowers.
- Process Loan
- Assist bank client
- Collect payments.
Education
Bachelor of Science - Commerce
URIOS COLLEGE
AGUSAN DEL NORTE, BUTUAN CITY 06.1993 - 03.2001
Skills
- Point of sale
- Cash handling
- Inventory management
- Visual merchandising
- Maintain cleanliness
- Able to multitask in a busy environment
- Committed to providing excellent customer service
- Verbal and written communication
Timeline
RETAIL ASSISTANT/Checkout Operator
ORIENTAL GROCER
06.2024 - Current
Loan Processor/ Loan Clerk/ Account Officer
COOPERATIVE BANK OF AGUSAN NORTE-BUTUAN CITY
02.2003 - 06.2016
Bachelor of Science - Commerce
URIOS COLLEGE
06.1993 - 03.2001