Stephen Clarke
Cromwell,Central Otago
Summary
Dependable sales professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching. I am driven by challenges and achieving an exceeding targets
Overview
15
15
years of professional experience
Work History
Director
Cromwell Seasonal Services
CROMWELL, Central Otago
12.2023 - 02.2025
- I started this business from the ground up, specializing in all property services in Cromwell, to where it was a business that could be sold.
- Communicating with property managers, tenants, landlords, and private customers.
- Organizing a variety of subcontractors for property renovations for clients.
- I had a team of 4 which I set tasks for each day, quoting, invoicing
Store Manager
Mitre 10 Cromwell
Cromwell, Central Otago
09.2019 - 12.2023
- Boosted sales by 38% by cultivating customer rapport and delivering superior customer service.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Worked closely with the BDM to formulate and build store brand and strategy.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Store Manager
McDonalds
Invercargill, Southland
02.2015 - 09.2019
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Boosted sales by 15% by cultivating customer rapport and delivering superior customer service.
- Implemented succession planning by training and developing over 50 associates into leadership positions.
Director
BFG Enterprises Ltd
Papakura, Auckland
01.2010 - 09.2014
- Obtained building permits and required public approval to begin land development.
- Performed real estate market research for industry trends to perform local competitive analysis.
- Saved money by overseeing cost-effective material sourcing and effective work orders.
- Purchased existing properties, renovating then onselling
Director
Speedy 5000 Papakura
Papakura, Auckland
01.2010 - 08.2014
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Education
Diploma in Business - Business Management
McDonalds New Zealand
Auckland08.2012
Skills
- Sales increase thru providing quality customer service and rewarding employees
- Employee supervision and motivation
- Store operations oversight
- Employee training
- Team-oriented
- Operational budgeting
- MS Office proficient
- Project management
Timeline
Director
Cromwell Seasonal Services
12.2023 - 02.2025
Store Manager
Mitre 10 Cromwell
09.2019 - 12.2023
Store Manager
McDonalds
02.2015 - 09.2019
Director
BFG Enterprises Ltd
01.2010 - 09.2014
Director
Speedy 5000 Papakura
01.2010 - 08.2014
Diploma in Business - Business Management
McDonalds New Zealand
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