Jasmine Lilo
Rotorua
Summary
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability, hard work and strong commitment to achieving results.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant And Food And Beverage
Millennium Hotel
04.2023 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
Customer Service Representative
Foursquare
04.2021 - 11.2022
- Maintained customer satisfaction with forward thinking strategies addressing customer needs and resolving concerns.
- Cash handling on multiple tills, in charge of counting money at the end of the night.
- Delivered exceptional customer service by creating a positive and welcoming environment.
- Answering many phone calls a day to address customer inquiries, solving problems and providing product information.
Meat Process Worker
Alliance Meat Works
11.2018 - 12.2020
- Worked as a team to carry out efficient quality work.
- Packaged and attached labels to various different meats.
- Independently finding defects on products.
- Trained new people using my knowledge and skills.
Meat Process Worker
Ovation Meatworks
08.2015 - 02.2018
- Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues.
- Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
- Maintained high standards for product presentation by consistently following company guidelines for packaging and labeling procedures.
Education
Feilding High School
Feilding, MWTSkills
- Communication skills
- Critical thinking and problem solving
- Leadership skills
- Effective time management
- Fast learner
- Ability to work under pressure
- Customer service
- Management skills
- Presentable
- Team leader and supervision training
- Honest
- Reliable
- Friendly and helpful
- Respectful
- Conflict resolution
References
Rahera Martin
- 02102229249
Laureen
- 0221964998
Mike Neilsen
- 021683776
Timeline
Housekeeping Room Attendant And Food And Beverage
Millennium Hotel
04.2023 - Current
Customer Service Representative
Foursquare
04.2021 - 11.2022
Meat Process Worker
Alliance Meat Works
11.2018 - 12.2020
Meat Process Worker
Ovation Meatworks
08.2015 - 02.2018
Feilding High School
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