Sue Barrett
Auckland,New Zealand
Summary
Experienced customer care professional of applying exceptional service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Consistently striving to serve customers in an empathetic, helpful manner. I believe that people are at the heart of what we do and slight changes in approach can make the world of difference to peoples experiences and interaction outcomes.
Overview
22
22
years of professional experience
Work History
Customer Care Consultant
nib Health Insurance NZ
06.2023 - 03.2024
- Both in and outbound calls - assisting with various customer insurance based queries.
- Logged call information and solutions provided into internal database.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
Customer Service Representative
Census Staff Support - Call Center
01.2023 - 06.2023
- Role within the Census Help Desk team.
- Offered advice and assistance to staff, paying attention to special needs or wants.
Sleep Physiologist/Contractor
Fit For Duty
07.2019 - 06.2023
- Sleep Therapy Support/Compliance and Monitoring Reporting.
- Optimized client experience by delivering superior services and effectively troubleshooting issues.
Data Collection Specialist/Customer Services Representative
Tatauranga Aotearoa Stats NZ
09.2022 - 12.2022
- Updated and maintained customer information, documents and records.
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Conducted surveys and documented all responses.
- Ensured compliance with legal guidelines and regulations during the entire data collection process.
Sleep Physiologist/Contractor
ADHB
08.2010 - 05.2018
- Involved with analysis of Polysomnography and Clinical follow up of patients.
- Optimized patient experience by delivering superior services and effectively troubleshooting issues.
Sleep Physiologist/Night Tech/Contractor
Fisher and Paykel Healthcare
10.2015 - 02.2017
- Research based sleep therapy.
- Optimized candidates experience by delivering superior services and effectively troubleshooting issues.
Sleep Physiologist/RN
ADHB
04.2004 - 11.2006
- All aspects of Polysomnography (Sleep Studies).
- Audited charts and reviewed clinical documents to verify accuracy.
- Evaluated patient histories, complaints, and current symptoms.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Staff Nurse
ADHB
01.2002 - 04.2004
- New Graduate Staff Nurse for the first year - 6 months Respiratory & 6 months Cardio-thoracic HDU
- Respiratory Ward and Cardio-thoracic HDU.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
Education
Digital Skills for the Workplace Microcredential -
The MindLab
09.2021
First Aid Level 2 -
St John
05.2021
Post Graduate Certificate of Medical Technology -
University of Otago
11.2020
Sleep Medicine and Technology Course -
The University of Sydney
12.2005
Bachelor of Nursing Degree -
UNITEC
12.2001
Office, Reception and Tourism Studies -
Waikato Polytechnic
01.1995
Skills
- Customer Service
- Cashier
- Data Collection
- Data Entry
- Call Centre
- Problem Resolution
- All Aspects of Polysomnography Set up/Analysis/Clinical follow-up
- Medical terminology knowledge
- Administrative and Office Support
Personal Information
Date of Birth: 10/02/1976
References
References available upon request
Timeline
Customer Care Consultant
nib Health Insurance NZ
06.2023 - 03.2024
Customer Service Representative
Census Staff Support - Call Center
01.2023 - 06.2023
Data Collection Specialist/Customer Services Representative
Tatauranga Aotearoa Stats NZ
09.2022 - 12.2022
Sleep Physiologist/Contractor
Fit For Duty
07.2019 - 06.2023
Sleep Physiologist/Night Tech/Contractor
Fisher and Paykel Healthcare
10.2015 - 02.2017
Sleep Physiologist/Contractor
ADHB
08.2010 - 05.2018
Sleep Physiologist/RN
ADHB
04.2004 - 11.2006
Staff Nurse
ADHB
01.2002 - 04.2004
Digital Skills for the Workplace Microcredential -
The MindLab
First Aid Level 2 -
St John
Post Graduate Certificate of Medical Technology -
University of Otago
Sleep Medicine and Technology Course -
The University of Sydney
Bachelor of Nursing Degree -
UNITEC
Office, Reception and Tourism Studies -
Waikato Polytechnic
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