Summary
Overview
Work History
Education
Skills
Languages
Transport
Skillsachievements
Personal Information
References
Timeline
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SUKHDEEP SINGH

Orewa,AUK

Summary

I am an energetic, ambitious, positive, reliable and hardworking person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with nearly 7 years of experience in customer service and management, I am excellent at working with others to achieve a certain objective on time and with excellence. Over the years I have gained the ability to gain trust and work with a diverse range of people in the workplace and get the maximum output. Moreover, one of the most valuable things I have learned from my previous experience is the importance of being a team player. I seek a position to utilize my knowledge, skills and abilities alongside gaining more and more knowledge and experience ensuring my personal as well as the Organization's Growth. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing staff and customer.

Overview

7
7
years of professional experience

Work History

Duty Manager

BNS Group Limited (Restaurant)
02.2023 - Current
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Telecommunication Technician

Talk Time Limited
09.2017 - 11.2022
  • Scope, deal and make plan with customer for Chorus
  • Design making for customer requirement
  • Managing staff
  • Dealing with other internet companies and providing connections for them.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Maintained up-to-date knowledge of industry advancements by attending professional development courses, ensuring best practices were applied during all service calls.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.

Education

Diploma in Information Technology -

Cornell Institute of Business And Technology
Tauranga, BOP
11.2016

Bachelor in Engineering - Electrical, Electronics And Communications Engineering

Punjab Technical University
Punjab
04.2012

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • Attention to Detail
  • Professionalism and Integrity
  • Health and safety compliance
  • Teamwork and Collaboration
  • Decision-Making
  • Managing Operations and Efficiency
  • Good Judgment

Languages

English
Punjabi
Hindi

Transport

New Zealand driver license (Class 1), Car

Skillsachievements

  • Ability to manage small and big teams.
  • Very good team player.
  • Ability to interview people.
  • Ability to assess and verify risk VS value accurately.
  • Great interpersonal communication skills.
  • Ability of handling difficult customers.
  • Ability of making sound decisions under pressure, within very short timeframes.
  • The Ability to build strong relationships across work, the wider business and externally.
  • Capable of managing composure, personal resilience, and stress levels in often emotionally challenging environments.
  • Confident, Versatile, Reliable and Punctual.
  • Highly Organized and able to work independently and/or in a team.
  • Knowledge of Multiple Languages (English, Hindi, And Punjabi)
  • Proven Capabilities in field Work.
  • Capable of Organizing and Managing Large Groups
  • Competent in Microsoft Office Programs.
  • An Interest in gaining Knowledge and Life Experiences

Personal Information

Visa Status: Permanent Resident

References

References available upon request

Timeline

Duty Manager

BNS Group Limited (Restaurant)
02.2023 - Current

Telecommunication Technician

Talk Time Limited
09.2017 - 11.2022

Diploma in Information Technology -

Cornell Institute of Business And Technology

Bachelor in Engineering - Electrical, Electronics And Communications Engineering

Punjab Technical University
SUKHDEEP SINGH