Supannee Pungsrisakul
Christchurch,Riccarton
Summary
I'm Supannee, my preferred name is Nellie. I'm highly motivated food service professional with a strong background in team leadership and customer experience enhancement. Proven ability to optimize operational efficiency and implement effective quality control measures. Recognized for fostering collaboration and achieving consistent results in dynamic environments. Reliable and adaptable, ready to take on supervisory responsibilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Novotel Christchurch Cathedral
11.2023 - Current
- Greeted guests warmly to foster a welcoming environment.
- Ensured exceptional customer service, maintaining high satisfaction with food and beverages.
- Resolved customer complaints and mediated internal staff conflicts.
- Monitored inventory levels and coordinated restocking needs with management team.
- Oversaw food service operations, expediting timely delivery of completed orders.
- Trained and supervised new staff to meet performance standards during shifts.
- Managed staff hourly wages to adhere to budget constraints.
Cafe Supervisor/ Barista
Compass Group
06.2022 - 10.2023
- Resolved customer complaints and addressed product and service issues effectively.
- Prepared coffee and food items as required by position demands.
- Supervised cashier operations, training new team members and evaluating performance.
- Coordinated restocking efforts to maintain organized and well-stocked retail displays.
Assistant Manager
RollyThai Limited
03.2018 - 12.2022
- Trained workers in food preparation, money handling, and cleaning to enhance restaurant operations.
- Collaborated closely with team members to deliver high-quality customer service.
- Gathered guest feedback on food quality, resolving issues and providing additional items as needed.
- Prepared employee schedules to ensure optimal staffing levels during peak hours.
Education
Postgraduate Diploma - Applied Management
Ara Institute of Canterbury Ltd
Christchurch, NZ12.2021
Bachelor of International -
Kasetsart University
Thailand12.2017
Skills
- POS software
- Eftpos
- Cash handling
- Staff supervision
- Workplace Health and Safety
- Food and Beverage Services
- Guest experience
- Wine pairing
- Food safety
- Positive Attitude
- Ability to Follow Directions
- Team Work
- Coffee Brewing
- Opening and closing procedures
Certification
- INCIDENT INVESTIGATION Certificate, SAFETY MADE SIMPLE, Current
- NZ Drivers Licence
- Manager Liquor Licence,Current
- Licence Controller Qualification
Languages
English
Full Professional
Thai
Native/ Bilingual
References
- Shriya Chimbaikar
Current job title: Food and Beverage Manager
Phone: 021-051-4103
E-mail: shriya.chimbaikar@accor.com
- Kimberly Delrosario
Current job title: Food and Beverage Supervisor
Phone: 021-105-8804
E-mail: Kimberly.DELROSARIO@accor.com
- Champ Royniyom
Current Job Title: Aviatation Service Officer
Phone: 021-0402442
E-mail: champ_007@hotmail.com
Timeline
Food and Beverage Supervisor
Novotel Christchurch Cathedral
11.2023 - Current
Cafe Supervisor/ Barista
Compass Group
06.2022 - 10.2023
Assistant Manager
RollyThai Limited
03.2018 - 12.2022
Postgraduate Diploma - Applied Management
Ara Institute of Canterbury Ltd
Bachelor of International -
Kasetsart University
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