Susan Bailey
Nelson,NSN
Summary
Results-oriented professional with extensive experience at Briscoes, specializing in customer service and visual merchandising. Demonstrates strong time management and teamwork skills, consistently improving customer satisfaction. Proficient in POS systems, ensuring transaction accuracy and operational efficiency.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Retail Assistant
Briscoes
Westgate, Auckland
04.2023 - 09.2025
- Demonstrated Exceptional Customer service by actively engaging with customers, addressing inquires resolving issues promptly
- Contributing to the visual appeal of the store via merchandising and maintaining the stores displays
- Trained in point-of-sale (POS) systems managing daily cash transactions with high level of accuracy
- Executed swift and organised shelf re stocking, and enhancing product visibility and customer accessibility
Cleaner/ Quality Control Trainee
Delegat Wine Estate
Glendene, Auckland
06.2022 - 04.2023
- Implemented Systematic Cleaning procedures, addressing specific clients’ needs and maintaining consistently high standards
- Strictly adhering to Health and Safety guidelines, Utilising appropriate cleaning agents and equipment to create a sanitised environment
- Executed precise quality checks at various stages of wine production, guaranteeing adherence to the standards and enhancing the overall excellence of the Wine
Cleaner / Catering Assistant
Saint Margrets Rest Home & hospital
Te Atatu Peninsula, Auckland
06.2021 - 06.2022
- Ensuring the highest standard of cleanliness and hygiene, resident rooms, common areas dining spaces with in the rest home and hospital environment
- Assisted in food preparation, ensuring the timely and accurate assembly of meals while adhering to dietary requirements and portion control standards
- Proving attentive service during meal with special dietary requirements and ensuring a comfortable atmosphere.
- Executed thorough Closing procedures, ensuring the secure and orderly closure of the facility at the end of each shift.
On Call Carer
Ranui Home and Hospital
10.2020 - 06.2021
- Collaborated with scheduling team to accommodate on call shifts contributing to cover staff
- Conducted regular checks and monitoring of resident’s health and wellbeing and reported any observations to nursing staff
Cleaner/On Call Manager
Alexandra Motor Lodge
Alexandra, Central Otago
06.2019 - 06.2021
- Swiftly respond to operational needs during non-standard hours, assuring seamless guest experiences
- Efficiently manage guest check-ins, ensuring a smooth arrival for the guests
- Respond promptly and professionally to emails, handling phone inquiries and providing necessary information
Education
Kelston Girls
09-1975
Skills
- Team collaboration
- Time management
- Adaptability
- Interpersonal skills
Accomplishments
- Health & Wellbeing Certificate, Level 2, 2013
- Business Computer Administration Certificate, Level 1, 1999
- RCA Elderly Care Certificate, 1995
Hobbies and Interests
- Gardening
- Sports
- Beach
- Walking in nature
- Reading
References
- Paula Hornell, 02102509311
- Amanda Wright, 02102302497
Certification
Health & Wellbeing Certificate Level2 2013
Timeline
Retail Assistant
Briscoes
04.2023 - 09.2025
Cleaner/ Quality Control Trainee
Delegat Wine Estate
06.2022 - 04.2023
Cleaner / Catering Assistant
Saint Margrets Rest Home & hospital
06.2021 - 06.2022
On Call Carer
Ranui Home and Hospital
10.2020 - 06.2021
Cleaner/On Call Manager
Alexandra Motor Lodge
06.2019 - 06.2021
Kelston Girls