Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
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Sutharshanan Kanan

Sutharshanan Kanan

Kuala Lumpur,Malaysia

Summary

Diligent and highly motivated in an Integrated Hybrid Support Concept for BAU and Project. Managing Transition and Transformation to provide clients stability \ costing. Effective Vendor Collaboration \ Management through Innovation and Continuous Improvements. Ensuring Client Partnership with Deliverance to Business Congruent \ Strategy and Continuity.

Overview

15
15
years of professional experience

Work History

System Engineer

Datacom
04.2018 - Current
  • Part of System Management Group | Windows Infrastructure managing / maintaining an Airline Industry. Managing Windows Technology, Azure Servers, AD, VMware ESX Virtual Center 6.5. Management & Citrix. Certificate renewals, Incidents/ Change/ Problem Management, Server Acceptance / Decommissioning and Project clean-up task. Ensuring all Monitoring’s are running optimal by ensuring break fixes are executed in a timely manner. Performing monitoring (testing) and reporting of utilization of the environment, servers, Patching and Break Fix. Customer focused in ensuring all internal and external Vendor collaboration / Partnership are Objective oriented. Ensuring changes are reviewed and adhere ITIL Process. Participate in Priority 1&2 calls to resolve customer impacting incidents.

ITO Service Delivery Consultant III - DST Wintel

EntServ Malaysia Sdn. Bhd. / HP /Hewlett Packard Enterprise / DXC Technologies
07.2013 - 04.2018
  • Part of Wintel Sustainability and Delivery Team Supporting Enterprise Client in an Airline Industry.
  • Managing responsibilities of operating, maintaining and supporting the overall server architecture for clients, users in Enterprise environment.
  • Responsible for Incident /Change/Problem Management, Work Order, RCA and Expansion supporting methodologies around server architecture for Windows & Hardware.
  • Participate in S1/S2 call and resolve Technical impacting incidents in client environment.
  • Perform Windows Patches, Printer configuration, Active Directory administration; Batch Script, VBScript & ADSI.
  • Perform Cluster Resource Management and maintain DHCP Client Servers via Riverbed VM.
  • Update of firmware and BIOS, Citrix Administration, VMware ESX Virtual Center 6.5 management.
  • Co-ordinate with hardware Vendor Engineers for break and fix issue for server hardware failures.
  • Co-ordinating with Vendors and related Business Units for Client Infrastructure improvement plans.
  • Provide Technical details and change plan for related problem tickets with permanent fix.
  • Prepare Technical documentation, UAT, Knowledge transfer, Server Hardening, Server Rebuild and RTPA.
  • Project Management: Participate, Propose, Lead in internal projects across technology and internal end user's areas, including Transformation & Transitions.

Education

Diploma in Electronics Engineering - Diploma

Multimedia University
Malacca
01.2010

Sijil Pelajaran Malaysia (SPM) -

High School - High School

SMK Jalan Cochrane
01.2003

Skills

  • Windows Server Management
  • VMware Management
  • Citrix Management
  • Patch Management
  • Incident & Problem Management
  • Change Management
  • Team Leadership
  • Infrastructure development
  • Strong analytical skills
  • Project management
  • Process improvements
  • Operational support
  • Vendor/partner relationships
  • Improvement recommendations
  • Datacentre Management
  • Information technology
  • Enterprise Cloud architectures and services
  • Troubleshooting
  • Disaster Recovery Planning
  • Operating systems Management
  • Server/network configuration
  • Power Shell Scripting
  • Excellent problem solving skills
  • Hardware and Software Installation \ Fix
  • IT Infrastructure Management
  • Backup Infrastructure Support & Planning

Accomplishments

Successfully managed and maintained a Wintel infrastructure comprising over 400 Plus Windows servers, ensuring 99.99% uptime and adherence to ITIL best practices.

Leveraged automation tools and custom PowerShell scripting to proactively detect and remediate service failures, minimizing unplanned outages and enhancing system availability.

Ensured timely resolution of incidents and applied break-fix solutions, maintaining system stability and meeting SLAs for system uptime and performance.

Applied root cause analysis and executed break/fix procedures on Windows server infrastructure, ensuring consistent system performance and adherence to operational KPIs.

Collaborated with support and infrastructure teams to resolve incidents and apply long-term fixes, ensuring Wintel and cloud systems remained in a stable, optimal state.

Languages

Malay
English
Tamil

Personal Information

Title: System Engineer

Hobbies and Interests

  • Badminton
  • Hiking
  • Movies
  • Food Hunting

Timeline

System Engineer

Datacom
04.2018 - Current

ITO Service Delivery Consultant III - DST Wintel

EntServ Malaysia Sdn. Bhd. / HP /Hewlett Packard Enterprise / DXC Technologies
07.2013 - 04.2018

Diploma in Electronics Engineering - Diploma

Multimedia University

Sijil Pelajaran Malaysia (SPM) -

High School - High School

SMK Jalan Cochrane

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Sutharshanan Kanan