Suzy Lauder
Taupo
Summary
A dynamic Customer Service Representative with extensive experience at BP, which includes being the Cafe Team Leader for 9-10 months. Adept at resolving conflicts and fostering a positive atmosphere. Committed to maintaining cleanliness and safety standards. Skilled in POS Machines, cash handling and espresso machine operation. I excel in high-pressure environments, enhancing customer satisfaction and loyalty through active listening and critical thinking.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BP Wylies
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Customer Service Representative
BP2GO
09.2023 - 01.2024
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Representative
Mobil Dargaville
03.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues, disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained the shop floor and forecourt, keeping it clean and customers safe from any potential hazards.
- Preformed solo shifts that would finish at 10pm and ensured all tasks for the day were completed and the store was locked up safely.
ECE Teacher Aide
Family Link Education Center
05.2018 - 03.2021
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
- Maintained fun, interactive, clean and well-organized classroom.
- Collaborated with colleagues to develop a cohesive curriculum, ensuring continuity and consistency across all age groups.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills continually.
Education
No Degree -
Te Kura Correspondance School
New Zealand01-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Professional telephone demeanour
- Cash handling
- Cleanliness
- Espresso machine operation
- Team player
- Safe food handling practices
Timeline
Customer Service Representative
BP Wylies
06.2024 - Current
Customer Service Representative
BP2GO
09.2023 - 01.2024
Customer Service Representative
Mobil Dargaville
03.2023 - 09.2023
ECE Teacher Aide
Family Link Education Center
05.2018 - 03.2021
No Degree -
Te Kura Correspondance School
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