Summary
Overview
Work History
Education
Skills
Timeline
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Tai Jeacock

Tauranga

Summary

A highly motivated and detail-oriented individual with a Diploma in Information Technology - Technical Support (Level 5), seeking to leverage foundational technical expertise in hardware and networking within an IT support role. Possessing a strong commitment to problem-solving, customer service, and a desire for continuous professional growth. Previous experience as a sales assistant and healthy homes assessor has developed strong interpersonal communication skills, adaptability, and an ability to work well under pressure.

Overview

3
3
years of professional experience

Work History

Healthy Homes Assessor

Total Homes Inspection Services
- Current
  • Conducted comprehensive assessments of residential properties to ensure compliance with healthy homes standards
  • Evaluated environmental factors, such as ventilation and insulation, and provided recommendations for improvements
  • Collaborated with homeowners and service providers to offer solutions to identified issues
  • Managed documentation, reports, and communication with clients, showcasing strong organizational skills

Sales Assistant

The ToolShed
11.2022 - 11.2024
  • Assisted customers in selecting tools and equipment, ensuring they were well-informed about product features and uses
  • Developed troubleshooting skills by guiding customers through product issues and suggesting solutions
  • Handled customer inquiries, returns, and complaints, demonstrating excellent communication and problem-solving skills
  • Assisted with the setup and maintenance of in-store tech and point-of-sale systems

Education

Diploma - Information Technology - Technical Support (Level 5)

Imploy NZ
01.2024

High School Diploma -

Papamoa College
Tauranga, NZ
10-2023

Skills

  • Technical Skills:
  • Basic knowledge of computer hardware, troubleshooting, and system setup
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Operating Systems: Windows, macOS, Linux (beginner level)
  • IT support and troubleshooting: Software installation, system diagnostics, user support
  • Data security and backup systems
  • Knowledge of remote desktop tools and troubleshooting software
  • Soft Skills:
  • Strong problem-solving and analytical thinking
  • Excellent communication skills (both verbal and written)
  • Ability to manage multiple priorities and meet deadlines
  • Collaborative team player with leadership potential
  • Skilled in conflict resolution and maintaining team harmony

Timeline

Sales Assistant

The ToolShed
11.2022 - 11.2024

Healthy Homes Assessor

Total Homes Inspection Services
- Current

Diploma - Information Technology - Technical Support (Level 5)

Imploy NZ

High School Diploma -

Papamoa College

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Tai Jeacock