Tai Jeacock
Tauranga
Summary
A highly motivated and detail-oriented individual with a Diploma in Information Technology - Technical Support (Level 5), seeking to leverage foundational technical expertise in hardware and networking within an IT support role. Possessing a strong commitment to problem-solving, customer service, and a desire for continuous professional growth. Previous experience as a sales assistant and healthy homes assessor has developed strong interpersonal communication skills, adaptability, and an ability to work well under pressure.
Overview
3
3
years of professional experience
Work History
Healthy Homes Assessor
Total Homes Inspection Services
- Current
- Conducted comprehensive assessments of residential properties to ensure compliance with healthy homes standards
- Evaluated environmental factors, such as ventilation and insulation, and provided recommendations for improvements
- Collaborated with homeowners and service providers to offer solutions to identified issues
- Managed documentation, reports, and communication with clients, showcasing strong organizational skills
Sales Assistant
The ToolShed
11.2022 - 11.2024
- Assisted customers in selecting tools and equipment, ensuring they were well-informed about product features and uses
- Developed troubleshooting skills by guiding customers through product issues and suggesting solutions
- Handled customer inquiries, returns, and complaints, demonstrating excellent communication and problem-solving skills
- Assisted with the setup and maintenance of in-store tech and point-of-sale systems
Education
Diploma - Information Technology - Technical Support (Level 5)
Imploy NZ
01.2024
High School Diploma -
Papamoa College
Tauranga, NZ10-2023
Skills
- Technical Skills:
- Basic knowledge of computer hardware, troubleshooting, and system setup
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Operating Systems: Windows, macOS, Linux (beginner level)
- IT support and troubleshooting: Software installation, system diagnostics, user support
- Data security and backup systems
- Knowledge of remote desktop tools and troubleshooting software
- Soft Skills:
- Strong problem-solving and analytical thinking
- Excellent communication skills (both verbal and written)
- Ability to manage multiple priorities and meet deadlines
- Collaborative team player with leadership potential
- Skilled in conflict resolution and maintaining team harmony
Timeline
Sales Assistant
The ToolShed
11.2022 - 11.2024
Healthy Homes Assessor
Total Homes Inspection Services
- Current
Diploma - Information Technology - Technical Support (Level 5)
Imploy NZ
High School Diploma -
Papamoa College
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