Tamara Iles
Summary
Sociable, hard-working, and friendly individual with a strong sense of pride. Diverse background in hospitality, customer service, and agriculture, gaining valuable experience in various fields. Committed to working diligently and surpassing expectations, consistently achieving exceptional results. Honed communication skills, strong work ethic, and ability to quickly adapt to new tasks. Greatest strengths lie in enthusiastic nature and positive attitude, enabling confident handling of multiple responsibilities.
Overview
5
5
years of professional experience
Work History
Front of House/Front of House Employee/Wait Staff Member
Blended Eatery Cafe
11.2023 - Current
- Resolved customer complaints and inquiries in a timely manner
- Jotted down customer orders and promptly delivered food and drinks
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Prepared and served food and beverages to customers
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Front of House Server
Delishimo Cafe
11.2024 - 01.2025
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
Office Assistant
RV Mega
11.2022 - 02.2023
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Kept office file system highly organized and quickly retrieved needed records
- Handled a high volume of incoming calls to successfully manage inquiries
Fruit Picking
Bay Enterprises Nz Ltd
01.2021 - 11.2022
- Harvested fruit by grasping, and twisting
- Pulling, and shaking trees and vines to separate crops from the plant
- Selected fruit to be harvested by studying size, shape, and colours
- Evaluate harvesting conditions and identify obstacles
- Communicated with coworkers and management to report challenges
- Picked and arranged fruit following specified instructions
- Packed 100% culled fruit to provide freshness and top-quality products
- Adequate strength, to continually harvest, sort and gather fruit without fatigue
- Strong hand-eye coordination, fine motor skills and endurance
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Hospitality Worker
Bay Indoor Centre
03.2020 - 08.2022
- Carried out day-to-day duties accurately and efficiently
- Kept customer and food preparation areas clean and well-organized, whilst catering food for children's birthday parties
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Maintained energy and enthusiasm in a fast-paced environment
- Used cash registers and credit card machines to cash out customers
Education
Bachelor of Arts - Psychology
Waikato Univeristy
Tauranga 11.2025
High School Or Equivalent -
Mount Maunganui College
Mount Maunganui, NZ11.2021
Skills
- Calm Under Pressure
- Hospitality service
- Flexible and Adaptive
- Warm and Friendly
- Customer Service
- Complex Problem-Solving
- Strong work ethic
- Team player attitude
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Front of House Server
Delishimo Cafe
11.2024 - 01.2025
Front of House/Front of House Employee/Wait Staff Member
Blended Eatery Cafe
11.2023 - Current
Office Assistant
RV Mega
11.2022 - 02.2023
Fruit Picking
Bay Enterprises Nz Ltd
01.2021 - 11.2022
Hospitality Worker
Bay Indoor Centre
03.2020 - 08.2022
Bachelor of Arts - Psychology
Waikato Univeristy
High School Or Equivalent -
Mount Maunganui College
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