Tamati Pohutuhutu
Fordlnds,Rotorua
Summary
I am a security professional with proven expertise in crisis management and customer service at First Security. Adept at implementing security protocols and resolving conflicts, ensuring a safe environment. Recognized for exceeding guest satisfaction through innovative problem-solving and effective communication, contributing to a secure and welcoming atmosphere. Professional security provides security and safety to the assigned territory. Known for quick emergency response time and staying calm under pressure. My customers at Wendy's always left full and full of satisfaction, thanks to my customer service. I was able to pour out orders like high quality bullets from a machine gun. I was also able to make sure the food was up to company standards and cooked fresh.
I am looking forward to adding other jobs to my name.
Overview
2
2
years of professional experience
Work History
Static Guard
First Security
Rotorua, Rotorua
02.2025 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided night time security for the premises.
- Verified guest identification for security purposes.
- Notified security staff of suspected cheating, fraud and security concerns.
- Maintained security of confidential guest information.
- Implemented security protocols to protect confidential information.
Crew Member
Wendys
Fairy Springs, Rotorua
09.2023 - 12.2024
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies including food products and utensils.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
Education
NCEA LVL 1,2,3 -
Rotorua Boys High School
Rotorua12-2024
Skills
- Security protocols
- Incident reporting
- Guest verification
- Crisis management
- Surveillance monitoring
- Customer service
- Cash handling
- Time management
- Team collaboration
- Problem solving
- Theft prevention
- Crime prevention
- Alarm management
- Conflict resolution
- Safety compliance
- Bodyguard techniques
- Reporting skills
Courses
- Police Pathway Program, NZ Police/Rotorua Boys' High School 2024
- Security course at Rotorua Boys' High School
References
First security Rotorua/Eastern BOP Manager
- Michael Brouwer
Email: michael.brouwer@gmail.com
PH: +64272977316
References
References available upon request.
Timeline
Static Guard
First Security
02.2025 - Current
Crew Member
Wendys
09.2023 - 12.2024
NCEA LVL 1,2,3 -
Rotorua Boys High School
Similar Profiles
PIYUSH RAGHAVPIYUSH RAGHAV
Part-Time Security Officer at First SecurityPart-Time Security Officer at First Security
Navjot KaurNavjot Kaur
Security Officer at First SecuritySecurity Officer at First Security
Dylan ClarkDylan Clark
Security Officer at First SecuritySecurity Officer at First Security
PRINCE TanwarPRINCE Tanwar
SENIOR SALES CONSULTANT at Professional sales Ltd.SENIOR SALES CONSULTANT at Professional sales Ltd.
NISHAN SINGHNISHAN SINGH
Kitchen Staff Member at ElevateKitchen Staff Member at Elevate