Ta Seen Rabbi
ICT Technical Support Engineer
Hamilton,WKO
Summary
Experienced IT professional with a Bachelor of Information Technology, specializing in Cyber Security and Cloud Computing. Driven by a genuine passion for security, committed to staying up to date of current trends and emerging topics in the cybersecurity landscape.
Possessing over four years of hands-on experience in the ITSM/MSP industry, with a current role as a Technical Support Engineer, leveraging expertise in Azure Cloud and Microsoft technologies.
Dedicated to pursuing a career in Cyber Security, demonstrated through ongoing preparation for the ISC2 CC exam with a keen interest in advancing knowledge and skills in this field.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
ICT Technical Support Engineer L2.5
DDS IT
08.2022 - Current
- Microsoft Azure Active Directory (AD) management, optimizing user authentication and access control processes to maintain security and streamline operations.
- Leveraged Microsoft Admin Center to administer and monitor the organization's Microsoft cloud services, ensuring seamless integration and efficient resource utilization.
- Coordinated the management and maintenance of Microsoft Exchange servers and environments, guaranteeing uninterrupted email communication vital for organizational productivity.
- Collaborated closely with cybersecurity teams (CCL) to swiftly respond to and mitigate potential security incidents flagged by Microsoft Defender, fortifying organization's defense against cyber threats.
- Implemented robust security measures and compliance standards, aligning with organizational and industry requirements to safeguard sensitive data and uphold regulatory compliance.
- Demonstrated adept problem-solving skills in diagnosing and resolving system-related issues, minimizing downtime and optimizing operational efficiency.
- Fostered collaboration with cross-functional teams to troubleshoot and resolve complex technical challenges, fostering a culture of innovation and continuous improvement.
IT Support Engineer L2
Cenitex
08.2020 - 07.2021
- Resolve 2nd level generalist operational issues to a high standard and within service level targets.
- On-prem AD to user management.
- Undertake monitoring activities and ensure routine administrative tasks are completed and issues are escalated as required.
- Assist with planning, preparation, and implementation of technical activities.
- Maintain accurate resolution history and incident information within CenITex systems.
- Provide input into operational reporting requirements as required for service performance measurement.
- Perform operational and project activities within CenITex ITIL based service management guidelines and CenITex security policies and standards.
- Pro-actively participate in assigned roles (eg Incident, Problem, Change, Release, Configuration, etc) and representing the team to management and external stakeholders as required.
TechBar Specialist
DXC Technology
12.2019 - 07.2020
- Execute quick service delivery according to Managed Client Policy & Procedure Guide.
- Coordinate with Client End User on expectations and availability to conduct Managed Client Services.
- Perform troubleshooting, parts replacement, system upgrades, and basic deployments & repair on
- Identify potential issues that could adversely impact End User experience and follows through on action steps.
- Strive to meet all Client SLAs & Customer Satisfaction Goals.
- Basic installation and maintenance of technical products.
- Follow predefined procedures and tasks in everyday activities.
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instruct customers in the operation and maintenance of the system.
Education
Bachelor of Information Technology - Cyber Security And Cloud Computing
Deakin University
Melbourne, Australia 06.2015 - 08.2018
Advanced Diploma - Leadership And Management
Melbourne City College
Melbourne 01.2020 - 01.2021
Skills
Remote Desktop Tools
undefinedReferences
Available upon request.
Timeline
ICT Technical Support Engineer L2.5
DDS IT
08.2022 - Current
IT Support Engineer L2
Cenitex
08.2020 - 07.2021
Advanced Diploma - Leadership And Management
Melbourne City College
01.2020 - 01.2021
TechBar Specialist
DXC Technology
12.2019 - 07.2020
Bachelor of Information Technology - Cyber Security And Cloud Computing
Deakin University
06.2015 - 08.2018
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