Tasfia Khandaker
Sunnyvale,Auckland
Summary
A driven and customer-oriented professional with a Bachelor of Business in Economics and Marketing, currently employed as a Customer Experience Specialist at Xero. Experienced in resolving bank feed issues and implementing effective financial solutions. Skilled at navigating fast-paced environments and addressing complex customer needs. Seeking to transition into consulting, accounting, banking services, financial services, or analyst roles, where I can leverage my technical expertise and analytical abilities to contribute to business success and strategic growth.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Xero
10.2022 - Current
- Assist customers with bank feeds related issues and utilising technical skills to troubleshoot and resolve feed problems
- Using Jira to collaborate closely with technical analysts to achieve a resolution to bank feed issues
- Guide customers through bank feed issues, leveraging the company’s commitment to innovate financial solutions.
Sales Assistant
Kmart
05.2019 - 10.2022
- Trained new team members in customer service, stock procedures, and cash register operation
- Increasing store sales by assisting customers at Kmart
- Worked efficiently to learn all required tasks quickly.
Education
Bachelor of Business - Economics And Marketing
Auckland University of Technology
Auckland, New Zealand2023
Skills
- Microsoft Excel
- Microsoft Word
- R Studio
- Xero
- Able to work effectively in a team and on my own
- Able to work well under pressure
- Written and verbal communication skills
- Punctuality and time management skills
- Tech savvy
Driverslicense
NZ Full Driver’s License
Languages
English
Bengali
Basic: Spanish
Hindi
Profile
Tasfia Khandaker, Customer Experience Specialist (Banking) at Xero, 13 Waari Avenue, Sunnyvale, Auckland, 0612, taskha35@gmail.com, +64 22 307 7622, https://nz.linkedin.com/in/tasfia-khandaker
References
- Rebecca Rose, Customer Response Team Manager - Xero, rebecca.rose@xero.com
- Steve Mullally, Senior Customer Experience Specialist - Xero, steve.mullally@xero.com
Timeline
Customer Experience Specialist
Xero
10.2022 - Current
Sales Assistant
Kmart
05.2019 - 10.2022
Bachelor of Business - Economics And Marketing
Auckland University of Technology
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