Theo Taylor
Auckland,AUK
Summary
Proven track record in enhancing customer satisfaction and loyalty at PAK'nSAVE and Valentines, showcasing strong product knowledge and hygiene standards. Skilled in training staff and improving operational efficiency, with a knack for addressing customer concerns swiftly. Demonstrates exceptional teamwork and cleanliness, contributing to positive dining and shopping experiences.
Overview
3
3
years of professional experience
Work History
Grocery Assistant
PAK'nSAVE Clarence Street
02.2024 - Current
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
Deli Assistant
PAK'nSAVE Lincoln North
11.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Created appealing food arrangements for party trays and specialized orders.
Front of House Employee
Madam Woo
07.2023 - 11.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Deli Assistant
PAK'nSAVE Lincoln North
11.2022 - 02.2023
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
Front of House Supervisor
Valentines
02.2022 - 12.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
Education
Bachelor of Arts -
Health Sport And Human Performance
Waikato University11.2024
Bachelor of Arts -
Environmental Planning
Waikato University10.2023
No Degree -
Glenfield College
Glenfield, NZ12.2022
Skills
- Cleaning and sanitation
- Cleanliness and hygiene
- Shelf Stocking
- Product Knowledge
Timeline
Grocery Assistant
PAK'nSAVE Clarence Street
02.2024 - Current
Deli Assistant
PAK'nSAVE Lincoln North
11.2023 - 02.2024
Front of House Employee
Madam Woo
07.2023 - 11.2023
Deli Assistant
PAK'nSAVE Lincoln North
11.2022 - 02.2023
Front of House Supervisor
Valentines
02.2022 - 12.2022
Bachelor of Arts -
Health Sport And Human Performance
Bachelor of Arts -
Environmental Planning
No Degree -
Glenfield College
References
Steve Waiting
Maintenance Manager Leader
Total Property Services
Jotishna Reddy
Restaurant General Manager
Valentines North Shore
09 – 445 5150
Angeline Long
Managing Director
Paknsave, Lincoln Road, Auckland
027 591 3912
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