Tiffany Te Wao
Summary
Proven Business Support Administrator with a track record of enhancing organisational efficiency at Otorohanga District Council. Skilled in effective communication and attention to detail, excelling in fostering teamwork and exceeding project deadlines. Demonstrated success in improving customer experience and building lasting relationships, contributing significantly to team productivity and operational excellence.
Overview
12
12
years of professional experience
Work History
Business Support Administrator
Otorohanga District Council
12.2021 - Current
- Managed multiple projects simultaneously, ensuring timely completion within set deadlines.
- Developed monthly reports.
- Maintained accurate records for financial records and preparing invoices.
- Implemented best practices in document management, resulting in better organisational efficiency.
- Served as a liaison between various departments, fostering collaboration and effective information sharing.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Experience Officer
Otorohanga District Council
06.2021 - 12.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Operator
Waitomo Glow Worm Caves
09.2016 - 03.2017
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative
Waitomo Adventures
10.2012 - 06.2016
- Responded to customer calls and emails to answer questions about products and services.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Intermediate Assessment -
Civil Defence
Hamilton06.2023
Building Regulatory Environment Level 4 -
Future Skills
Online Correspondence11.2022
Health And Safety Representative -
Safety 'n Action
Hamilton06.2022
Business Administration & Technology Level 3 -
Wintec
Hamilton09.2021
NCEA Level 2 -
Sacred Heart Girls' College
Hamilton10.2006
Skills
- Effective Communication
- Attention to Detail
- Relationship Building
- Problem Resolution
- Teamwork and Collaboration
- Deadline-oriented
REFEREE
Bonnie King
Early Childhood Teacher
022 069 1442
Perry Griffin
Department of Conservation - Delivery Manager
021 247 2295
Dennis Hutt
Senior Building Control Inspector
027 231 1976
Timeline
Business Support Administrator
Otorohanga District Council
12.2021 - Current
Customer Experience Officer
Otorohanga District Council
06.2021 - 12.2021
Sales Operator
Waitomo Glow Worm Caves
09.2016 - 03.2017
Sales Representative
Waitomo Adventures
10.2012 - 06.2016
Intermediate Assessment -
Civil Defence
Building Regulatory Environment Level 4 -
Future Skills
Health And Safety Representative -
Safety 'n Action
Business Administration & Technology Level 3 -
Wintec
NCEA Level 2 -
Sacred Heart Girls' College
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