Summary
Overview
Work History
Skills
Timeline
Generic

TIMOTHY HORGAN

New Plymouth,TKI

Summary

Detail-oriented front-of-house employee known for exceptional teamwork and effective communication. Skilled in managing high-pressure environments while ensuring customer satisfaction through attentive service and product expertise.

Overview

8
8
years of professional experience

Work History

Front of House Employee

New Plymouth Club
New Plymouth, New Plymouth
10.2024 - Current
  • Welcomed guests and ensured a positive first impression upon arrival.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • Handled customer inquiries and resolved issues with professionalism.
  • Processed payments accurately and maintained cash register operations.
  • Answered phone calls, took reservations, and answered inquiries.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Assisted with seating arrangements to ensure comfortability for guests.

Bartender

8Ball Pool & Darts
New Plymouth
05.2024 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Grocery Assistant

PAK'nSAVE
New Plymouth, TKI
03.2022 - 05.2024
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Politely greeted customers and provided prompt and courteous service.
  • Checked aisles for spills to complete quick clean-up.
  • Recommended products to customers to drive sales.
  • Stocked shelves and organized merchandise displays for easy retrieval for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted team members with additional tasks as required, fostering a cooperative work environment.

Grocery Assistant

Countdown
Vogeltown
03.2018 - 02.2022
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Politely greeted customers and provided prompt and courteous service.
  • Checked aisles for spills to complete quick clean-up.
  • Recommended products to customers to drive sales.
  • Stocked shelves and organized merchandise displays for easy retrieval for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted team members with additional tasks as required, fostering a cooperative work environment.

Skills

  • Product Knowledge
  • Handling Difficult Customers
  • Classic cocktails
  • Creative Mixology
  • Maintaining displays
  • Customer Service
  • Written and oral communication
  • Liquor, beer, and wine knowledge
  • Patience and Tolerance
  • Outgoing Personality
  • Fixing displays
  • Customer service
  • Order taking
  • Cash handling
  • Menu knowledge
  • Upselling techniques
  • Allergy awareness

Timeline

Front of House Employee

New Plymouth Club
10.2024 - Current

Bartender

8Ball Pool & Darts
05.2024 - 09.2024

Grocery Assistant

PAK'nSAVE
03.2022 - 05.2024

Grocery Assistant

Countdown
03.2018 - 02.2022

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TIMOTHY HORGAN