Toni Richards
Wellsford,AUK
Summary
Dynamic professional with a proven track record at New World, excelling in customer service and team leadership. Adept at enhancing customer satisfaction and loyalty through effective order fulfillment and system transitions. Recognized for strong problem-solving abilities and meticulous quality assurance, ensuring compliance and operational excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Online Manager
New world
Warkworth
09.2024 - Current
- Managed daily online customer inquiries and complaints
- Enhanced customer satisfaction by accurately and packing online orders on time and being familiar with my customers
- Boosted customer loyalty by providing exceptional service throughout the entire online experience
- Lead my team through the transition into a new system
- Managed my team daily and ensure that they were trained correctly
- Rosters and managing holidays ect
Online assistant
New world
Warkworth
01.2021 - 09.2024
- Ensured all orders were picked and packed correctly in the correct time frame
- Invoiced orders managed correct substitutes
- Delivered orders in company vehicle
- Built customer relationships
Lab Technician
Miraka dairy factory
Taupo, Waikato
03.2020 - 08.2021
- Conducted chemical analyses to ensure compliance with safety regulations.
- Operated laboratory equipment for experiments and sample testing.
- Prepared detailed reports documenting experimental procedures and results.
Customer Service Representative
Z putaruru
Putaruru , Waikato
06.2017 - 09.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Counted till morning at beginning and end of shift
- Balanced tills
- Prepared hot and cold food and made coffee
- Maintain cleaning schedules and ensured clean work spaces and shop
- Temp checks
- Stocking shelves
- Pos system
Bee and mite breeder
Zonda beneficals
Patamahoe
06.2014 - 11.2016
- Managed breeding schedules to optimize bee and mite reproduction cycles.
- Conducted regular inspections of breeding stock for health and quality assurance.
- Developed and maintained detailed records of breeding activities and genetic lines.
- Daily feeding and building of hive and mites for biological services in greenhouses
Assistant Stable Manager
Gareth McRae racing
Pukekohe
02.2009 - 04.2014
- Assisted with daily operations and care of horses and facilities.
- Coordinated schedules for staff and horse training sessions.
- Monitored horse health, nutrition, and exercise routines.
Customer Service Representative
4square milson
Palmerston north
01.2006 - 10.2007
- Assisted customers with inquiries and resolved issues efficiently.
- Prepared hot and cold food
- Lotto
- Ice cream palour
- Tills and stocking shelves
Education
Putaruru High School
Putaruru , Waikato Skills
- Great team leader
- Fast learner
- Excellent customer service skills and building relationships with regular customers
- Good time keeping
- Order fulfillment
- System transition
- Inventory management
- Quality assurance
- Compliance monitoring
- Problem solving
Certification
- First aid certificate
Timeline
Online Manager
New world
09.2024 - Current
Online assistant
New world
01.2021 - 09.2024
Lab Technician
Miraka dairy factory
03.2020 - 08.2021
Customer Service Representative
Z putaruru
06.2017 - 09.2019
Bee and mite breeder
Zonda beneficals
06.2014 - 11.2016
Assistant Stable Manager
Gareth McRae racing
02.2009 - 04.2014
Customer Service Representative
4square milson
01.2006 - 10.2007
Putaruru High School