Tran Dang Nguyen Nha
Auckland,New Zealand
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Manuka Cafe & Restaurant
08.2020 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Part time Busser
SKY CITY- Orbit
12.2019 - 03.2020
- Serve food customer
- Know about alcohol and table service
- Have a certain knowledge of food.
Casual Waitstaff
SKY CITY- Fortuna
12.2017 - 11.2018
- Serve food and drink for customer
- Know about alcohol and table service.
Part-time Catering
Epsom Girls Grammar School
07.2017 - 11.2017
- Serve food for students in the cafeteria
- Learn how to arrange and set up the table
- Improve Serving Skill.
Education
Bachelor of Hospitality Management - Hospitality Management
Auckland Institute of Studies
Mount Albert, NZ05.2020
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Customer Communication
- Professionalism and Integrity
- Relationship Building
- Staff Training and Development
- Cash Management
- Work Planning and Organization
- Health and safety compliance
- Staff Scheduling
Certification
- LCQ Certification
- Manager Certificate
Personality - Description
I am a hard-worker and I am good under pressure. I always try to stay focused and stay on target to achieve. I very interested in communicating with and understanding people - especially the customers. I am funny, kind, nice and always want to help people. I am eager to learn, I always listen to people and make sure I understand what peolpe want.
Personal Information
- Title: STUDENT
- Date of Birth: 12/31/98
References
JAY NGUYEN
General Manager at Manuka Cafe & Restaurant
Contact: available up on request
MATTHEW NGUYEN
Head chef at Manuka Cafe & Restaurant
Contact: available up on request
Timeline
Duty Manager
Manuka Cafe & Restaurant
08.2020 - Current
Part time Busser
SKY CITY- Orbit
12.2019 - 03.2020
Casual Waitstaff
SKY CITY- Fortuna
12.2017 - 11.2018
Part-time Catering
Epsom Girls Grammar School
07.2017 - 11.2017
Bachelor of Hospitality Management - Hospitality Management
Auckland Institute of Studies
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