TRUPAL PATEL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Caltex All Seasons
02.2022 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Caltex Grey Lynn
10.2016 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Forecourt Attendant
BP2GO MOUNT EDEN
10.2015 - 09.2016
- Facilitated sales of services and goods.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Promoted special offers and discounts to customers to maximize sales.
- Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area to meet safety and sanitation regulations.
- Cleaned up gas and other spills in accordance with spill procedures.
Education
DIPLOMA IN BUSINESS MANAGEMENT LEVEL 7 -
IMPERIAL COLLEGE OF NEW ZEALAND
AUCKLAND2016
BBA - Finance
B V PATEL INSTITUTE OF BUSINESS MANAGEMENT
SURAT GUJARAT2013
Skills
- Customer Relations
- Product and Service Knowledge
- Staff Management
- Merchandising
- Team Motivation
- Payroll Preparation
- Business Development Understanding
Timeline
Assistant Manager
Caltex All Seasons
02.2022 - Current
Assistant Manager
Caltex Grey Lynn
10.2016 - 02.2022
Forecourt Attendant
BP2GO MOUNT EDEN
10.2015 - 09.2016
DIPLOMA IN BUSINESS MANAGEMENT LEVEL 7 -
IMPERIAL COLLEGE OF NEW ZEALAND
BBA - Finance
B V PATEL INSTITUTE OF BUSINESS MANAGEMENT
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