TSION HAGOS
Auckland,AUK
Summary
Experience in community support, customer service, administration, and teaching assistance. Passionate about supporting diverse communities through advocacy, culturally responsive practice, and education. Fluent in English, Tigrinya, and Amharic, with strong communication, organization, and record-keeping skills.
Overview
2027
2027
years of professional experience
Work History
Retail Assistant
Strandbags
2026 - Current
- Delivered exceptional customer service, guiding customers in product selection to enhance shopping experience.
- Facilitated stock replenishment to ensure product availability and contributed to meeting store sales targets.
- Processed customer transactions at the point of sale efficiently. accurately and maintained store presentation standards.
Community Support Volunteer
Ethiopian Community
Auckland, New Zealand
- Current
- Assisted refugee and migrant families with settlement processes and facilitated school enrolments.
- Supported community members in accessing MSD and other essential services.
- Maintain confidentiality by safeguarding sensitive information during interactions with clients and building trusting relationships.
- Translate and interpret between English, Tigrinya, and Amharic.
Sales Associate
Nike
02.2023 - Current
- Delivered personalized customer service to enhance customer satisfaction in fast-paced retail environment.
- Resolved customer inquiries professionally and maintained accurate records to ensure efficient service.
- Collaborated with team members to achieve shared goals, fostering a supportive team environment.
Teaching Assistant & Administrator
AUT Intensive Literacy and Numeracy Programme
2026 - Current
- Supported English language and pre-literacy students by providing targeted classroom assistance.
- Assisted students with tutoring and basic IT literacy to enhance learning activities.
- Executed various administrative tasks to ensure smooth office operations. including data entry, filing, and organizing assessments.
- Support student enrollment processes and access to university services.
- Complete administrative tasks including data entry, filing, and organizing assessments.
Customer Service Assistant
The Warehouse
- Resolved customer enquiries and problems to enhance satisfaction.
- Coordinated daily store operations to optimize workflow.
- Ensured stock availability and visual merchandising to attract customers.
Education
Bachelor of Social Sciences -
Auckland University of Technology
12-2023
Certificate in Travel Level 4 -
Certificate in Early Childhood Education Level 3 -
Skills
- Customer service management
- Client engagement
- Customer assistance
- Customer outreach
- Inventory management
- Digital literacy
- Record keeping
- Problem solving
- Multilingual communication
- Cross-cultural communication
- Business communication
Accomplishments
- Senior Academic Award – Level 2 Tourism
- Customer Service Award
- Skills Work Choice Programme
- Red Shirts in Schools Programme
Languages
- English
- Tigrinya
- Amharic
Community Experience
Community Support Volunteer, Ethiopian Community, Auckland, Ongoing, Translate and interpret between English, Tigrinya, and Amharic., Support community members engaging with MSD and other services., Assist refugee and migrant families with settlement processes and school enrolments., Maintain confidentiality and build trusting relationships.
Timeline
Sales Associate
Nike
02.2023 - Current
Customer Service Assistant
The Warehouse
Community Support Volunteer
Ethiopian Community
- Current
Retail Assistant
Strandbags
2026 - Current
Teaching Assistant & Administrator
AUT Intensive Literacy and Numeracy Programme
2026 - Current
Bachelor of Social Sciences -
Auckland University of Technology