Tuitofa Aloua
Auckland,NZ
Summary
Aspiring Registered Nurse with a passion for providing compassionate and comprehensive patient care. Currently completing my Bachelor of Nursing degree, with an expected graduation in December [year]. Dedicated to delivering high-quality healthcare services, I am equipped with a solid foundation in nursing theory and practical clinical experience gained through internships and coursework. With a commitment to lifelong learning and a drive to make a positive impact in healthcare, I am eager to apply my skills and knowledge to contribute to the well-being of patients and their families. Known for my empathy, strong communication skills, and ability to remain calm under pressure, I am prepared to embark on a rewarding career journey as a Registered Nurse, dedicated to promoting health and wellness in diverse healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On-road Care Agent (Customer Service)
Tourism Holding Limited: Maui Campers
01.2024
- Handled customer inquiries and complaints in a professional manner.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
Healthcare assistant
Carrie Care
Penrose
06.2023
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
Receptionist
DHL Express Penrose
03.2022 - 01.2023
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Housekeeper
Auckalnd Rose Park Hotel
07.2022 - 08.2022
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Provided information about hotel services upon request from guests.
Assembly Line worker (Manufacturing)
Fisher & Paykle
10.2021 - 12.2021
- Maintained accurate records of production output and quality inspections.
- Identified and reported any machine malfunctions or irregularities to supervisors.
- Ensured all safety protocols were followed at all times during operation of machinery.
- Operated automated manufacturing equipment to produce parts in accordance with established standards.
Tuakana Science Biology Tutor and Mentor
The University of Auckland
03.2020 - 08.2020
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
Customer Service Represenattive
The University of Auckland
05.2020 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Detailing
Tourism Holding Limited, Maui Campers
11.2019 - 12.2019
- Inspected vehicle surfaces to identify dirt, scratches, damage, or other imperfections prior to detailing.
- Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
- Touched up paint chips with color matching paint pens or airbrushes when necessary.
Retail Assistant
Cotton On Manukau Supa Center
11.2016 - 12.2018
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Performed regular inventory checks to ensure accurate stock control.
Education
Bachelor of Nursing -
The University of Auckland
12-2024
Certificate of Health Science -
The University of Auckland
12-2019
NCEA Excellence Endorsement -
Papatoetoe High School
12-2018
Skills
- Leadership
- Administration
- Communication
- Learning new skills
- Adapting to change
- Goal-oriented mindset
- Problem-solving skills
- Critical Thinking
- Public Speaking
- Patient Education
- Wound Management
- Patient Management
- Direct Patient Care
- Patient rights advocacy
City
Auckland
References
- Alisha Nafiz, Customer Service Manager, Maui Tourism Holding, alisha.nafiz@thl.online.com, 02102502446
- Melissa Hoeft, CCA Operations Supervisor, DHL EXPRESS PENROSE, Melissa.Hoeft@dhl.com, 0297762873
- Vaughan Couilliaut, School principal, Papatoetoe High School, vaughanc@papatoetoehigh.school.nz, 027 454 7995
Volunteer Experience
- Girl Boss Edge Mentoring (2021) : Accelerator and mentor programme for high School female students, meeting Virtually to discuss education and Career goals.
- The Otara Papatoetoe Youth Council (2017-2019): implementing and advocating for the youth in the communities through service and initiatives for the youth.
- Papatoetoe High School Key Club (2017 - 2018): Fundraising for charities, raising awareness and voluntary work such as environmental initiatives.
Accomplishments
- Te Whatu Ora New Zealand Pacific Health Scholarship 2024
- UOA Kool Family Nursing Award 2023
- UOA Pacific Excellence Scholarship 2019
Languages
Tonga
Full Professional
English
Professional
Certification
- Full Driver's License
Timeline
On-road Care Agent (Customer Service)
Tourism Holding Limited: Maui Campers
01.2024
Healthcare assistant
Carrie Care
06.2023
Housekeeper
Auckalnd Rose Park Hotel
07.2022 - 08.2022
Receptionist
DHL Express Penrose
03.2022 - 01.2023
Assembly Line worker (Manufacturing)
Fisher & Paykle
10.2021 - 12.2021
Customer Service Represenattive
The University of Auckland
05.2020 - 06.2020
Tuakana Science Biology Tutor and Mentor
The University of Auckland
03.2020 - 08.2020
Detailing
Tourism Holding Limited, Maui Campers
11.2019 - 12.2019
Retail Assistant
Cotton On Manukau Supa Center
11.2016 - 12.2018
Bachelor of Nursing -
The University of Auckland
Certificate of Health Science -
The University of Auckland
NCEA Excellence Endorsement -
Papatoetoe High School
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