Summary
Overview
Work History
Education
Skills
City
References
Volunteer Experience
Accomplishments
Languages
Certification
Timeline
Generic

Tuitofa Aloua

Auckland,NZ

Summary

Aspiring Registered Nurse with a passion for providing compassionate and comprehensive patient care. Currently completing my Bachelor of Nursing degree, with an expected graduation in December [year]. Dedicated to delivering high-quality healthcare services, I am equipped with a solid foundation in nursing theory and practical clinical experience gained through internships and coursework. With a commitment to lifelong learning and a drive to make a positive impact in healthcare, I am eager to apply my skills and knowledge to contribute to the well-being of patients and their families. Known for my empathy, strong communication skills, and ability to remain calm under pressure, I am prepared to embark on a rewarding career journey as a Registered Nurse, dedicated to promoting health and wellness in diverse healthcare settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

On-road Care Agent (Customer Service)

Tourism Holding Limited: Maui Campers
01.2024
  • Handled customer inquiries and complaints in a professional manner.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.

Healthcare assistant

Carrie Care
Penrose
06.2023
  • Provided assistance to patients with activities of daily living, such as bathing and dressing.
  • Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
  • Transported patients to different locations within the facility or to appointments outside the facility.
  • Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
  • Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.

Receptionist

DHL Express Penrose
03.2022 - 01.2023
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.

Housekeeper

Auckalnd Rose Park Hotel
07.2022 - 08.2022
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Provided information about hotel services upon request from guests.

Assembly Line worker (Manufacturing)

Fisher & Paykle
10.2021 - 12.2021
  • Maintained accurate records of production output and quality inspections.
  • Identified and reported any machine malfunctions or irregularities to supervisors.
  • Ensured all safety protocols were followed at all times during operation of machinery.
  • Operated automated manufacturing equipment to produce parts in accordance with established standards.

Tuakana Science Biology Tutor and Mentor

The University of Auckland
03.2020 - 08.2020
  • Prepared and administered tests to assess student understanding of course material.
  • Conducted individual tutoring sessions with students to help them improve their academic performance.
  • Provided comprehensive feedback on student progress, including areas for improvement and successes.
  • Demonstrated various teaching techniques to engage students in the learning process.
  • Developed lesson plans tailored to the needs of each student.

Customer Service Represenattive

The University of Auckland
05.2020 - 06.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Detailing

Tourism Holding Limited, Maui Campers
11.2019 - 12.2019
  • Inspected vehicle surfaces to identify dirt, scratches, damage, or other imperfections prior to detailing.
  • Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
  • Touched up paint chips with color matching paint pens or airbrushes when necessary.

Retail Assistant

Cotton On Manukau Supa Center
11.2016 - 12.2018
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Performed regular inventory checks to ensure accurate stock control.

Education

Bachelor of Nursing -

The University of Auckland
12-2024

Certificate of Health Science -

The University of Auckland
12-2019

NCEA Excellence Endorsement -

Papatoetoe High School
12-2018

Skills

  • Leadership
  • Administration
  • Communication
  • Learning new skills
  • Adapting to change
  • Goal-oriented mindset
  • Problem-solving skills
  • Critical Thinking
  • Public Speaking
  • Patient Education
  • Wound Management
  • Patient Management
  • Direct Patient Care
  • Patient rights advocacy

City

Auckland

References

  • Alisha Nafiz, Customer Service Manager, Maui Tourism Holding, alisha.nafiz@thl.online.com, 02102502446
  • Melissa Hoeft, CCA Operations Supervisor, DHL EXPRESS PENROSE, Melissa.Hoeft@dhl.com, 0297762873
  • Vaughan Couilliaut, School principal, Papatoetoe High School, vaughanc@papatoetoehigh.school.nz, 027 454 7995

Volunteer Experience

  • Girl Boss Edge Mentoring (2021) : Accelerator and mentor programme for high School female students, meeting Virtually to discuss education and Career goals.
  • The Otara Papatoetoe Youth Council (2017-2019): implementing and advocating for the youth in the communities through service and initiatives for the youth.
  • Papatoetoe High School Key Club (2017 - 2018): Fundraising for charities, raising awareness and voluntary work such as environmental initiatives.

Accomplishments

  • Te Whatu Ora New Zealand Pacific Health Scholarship 2024
  • UOA Kool Family Nursing Award 2023
  • UOA Pacific Excellence Scholarship 2019

Languages

Tonga
Full Professional
English
Professional

Certification

  • Full Driver's License

Timeline

On-road Care Agent (Customer Service)

Tourism Holding Limited: Maui Campers
01.2024

Healthcare assistant

Carrie Care
06.2023

Housekeeper

Auckalnd Rose Park Hotel
07.2022 - 08.2022

Receptionist

DHL Express Penrose
03.2022 - 01.2023

Assembly Line worker (Manufacturing)

Fisher & Paykle
10.2021 - 12.2021

Customer Service Represenattive

The University of Auckland
05.2020 - 06.2020

Tuakana Science Biology Tutor and Mentor

The University of Auckland
03.2020 - 08.2020

Detailing

Tourism Holding Limited, Maui Campers
11.2019 - 12.2019

Retail Assistant

Cotton On Manukau Supa Center
11.2016 - 12.2018

Bachelor of Nursing -

The University of Auckland

Certificate of Health Science -

The University of Auckland

NCEA Excellence Endorsement -

Papatoetoe High School
Tuitofa Aloua