Udanie Galapitiya
EPSOM,AUK
Summary
Detail-oriented Banking Professional with over 20 years of experience in preventing financial crime through comprehensive customer due diligence and risk assessment. Proven ability to deliver exceptional customer experiences while ensuring strict adherence to regulatory requirements. Core competencies include strong analytical skills, effective time management, and innovative problem-solving, all driven by a commitment to accuracy and trustworthiness. A proactive team player who thrives in dynamic environments and fosters operational efficiency.
Overview
24
24
years of professional experience
Work History
Lounge Caregiver and Laundry Assistant
Logan Campbell Retirement Village , Ryman Health care
, Auckland , New Zealand
06.2023 - Current
- Provides companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintain accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Operates washing machines, dryers, pressing machines and other laundry equipment.
- Ensure adherence to company policies regarding health and safety regulations at all times.
Credit Officer
Seylan Bank PLC
, Colombo, Sri Lanka
01.2016 - 09.2020
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
Internal Control Officer
Seylan Bank PLC
, Colombo, Sri Lanka
02.2011 - 12.2015
- Ensured that all relevant policies and procedures were in place and being followed by staff.
- Daily supervision and audits carried out on branch transactions to detect any suspicious activities and anti-money laundering transactions.
- Reported all progress and setbacks to management.
- Prepared monthly summaries detailing changes in the internal environment, as well as any risks or issues identified.
Senior Customer Service Specialist
Seylan Bank PLC
, Colombo, Sri Lanka
10.2005 - 01.2011
- Supervised and trained new customer service staff on customer due diligence processes, and delivering exceptional customer service.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with applicable laws and regulations regarding customer service operations.
- Facilitated communication between customers and other departments within the organization.
Customer Service Specialist
Seylan Bank PLC
, Colombo, Sri Lanka
08.2000 - 09.2005
- Performed customer due diligence by analyzing and interrogating data from various systems, customers, and other sources during account openings.
- Assisted customers in completing application forms and submitting the required verification information.
- Provided seamless and efficient customer experiences that drive positive outcomes.
Education
MBA - Digital Business
Eastern Institute of Technology
Auckland, New Zealand07-2024
MBA - Business Administration
Cardiff Metropolitan University
United Kingdom05-2018
Certificate - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
Colombo , Sri Lanka09-2010
Skills
- Financial Crime Prevention & Risk Management
- AML and CRS Compliance
- Customer Due Diligence (CDD)
- Committed to Customer-Centric, Quality Service Delivery
- Effective Communication
- Attention to Detail & Accuracy
- Analytical Thinking & Decision Making
- Problem-Solving & Innovation
- Proactive & Growth-Oriented
- Empowerment & Leadership
References
References available upon request.
Timeline
Lounge Caregiver and Laundry Assistant
Logan Campbell Retirement Village , Ryman Health care
06.2023 - Current
Credit Officer
Seylan Bank PLC
01.2016 - 09.2020
Internal Control Officer
Seylan Bank PLC
02.2011 - 12.2015
Senior Customer Service Specialist
Seylan Bank PLC
10.2005 - 01.2011
Customer Service Specialist
Seylan Bank PLC
08.2000 - 09.2005
MBA - Digital Business
Eastern Institute of Technology
MBA - Business Administration
Cardiff Metropolitan University
Certificate - Banking And Finance
Institute of Bankers of Sri Lanka (IBSL)
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