Umesh Acharya
Lower Hutt
Summary
Dynamic professional with exceptional communication and interpersonal skills, adept at building trust and rapport by being sensitive to the needs and feelings of others. Proven ability to inspire and motivate teams through effective leadership, delivering clear and concise decisions that drive results. Strong time management and organizational capabilities facilitate a balanced approach to work, social, and personal life. Demonstrates critical thinking skills to tackle complex problems at their core, embracing change with flexibility in work hours and responsibilities while maintaining a proactive presence.
Overview
12
12
years of professional experience
Work History
L2 Onsite Desktop Engineer
NTT Data
05.2022 - Current
- Clients: KiwiRail, Z Energy
- Jira, Service Now
- MS 365 Admin (managing users, groups, resources, licensing)
- Entra Admin (managing users, groups)
- Security, Compliance (Microsoft Sentinel, Transport rules, Inbound/Outbound Policies)
- Intune Admin (managing devices, policies)
- Exchange Admin (managing user/shared mailbox, Resources)
- SharePoint/OneDrive Admin (securing identity and access)
- Teams Admin (managing users, channels)
- Network Troubleshooting
- Team coordination
- Desktop support
- Installation/troubleshooting Applications, Software
- Customer Service Delivery
CIR helpdesk, Covid Immunisation programme
Ministry of Health
10.2021 - 03.2022
- Ticketing tool: JIRA
- Application support: CIR (covid immunisation register)
- Training new team member
Service Desk Analyst
Wellington City Council
03.2021 - 07.2021
- Addressing user's tickets through phone call, emails and ticketing tools or in person
- Diagnosing, troubleshooting and escalation of end user's software and hardware incidents, including OS (windows 7 &10) and MS office 365 applications
- Network troubleshooting
- Installation, Configuration and Setting up new devices
- Managing users, groups (Azure, Office 365)
- Troubleshooting network devices (printers, scanners)
Library and IT Assistant
Wellington Institute of Technology
07.2017 - 11.2018
- Company Overview: The Wellington Institute of Technology, also known as WelTec, is a New Zealand polytechnic based in Petone, Lower Hutt, Wellington.
- Supporting IT related issues in person or through phone calls and Emails
- Addressing student’s hardware, software, and networking issue
- Training Students on using Microsoft office tools and Weltec Software: Weltec Moodle (including user ID and passwords)
- Monitoring/ Troubleshooting network Printers and Scanners
- Connecting Electronics devices through Network
- Troubleshooting WIFI issues
- End-user support
IT Officer
Rajarshi Gurukul
07.2015 - 10.2016
- Company Overview: Rajarshi Gurukul, education provider based in Bhaktapur, Nepal. It is a progressive independent school for children ages four to Eighteen.
- Team Coordination
- Installation /configuration of computer hardware and software
- Monitoring/maintenance of computer system and network problems
- Diagnosing and solving hardware and software faults
- Active Directory (Windows Server)
- End to end Customer support
Telecommunication Technician
Nidhi Shakti Pvt. Ltd
02.2014 - 05.2015
- Installing telecommunication equipment (Microwave Antenna, GSM Antenna, Optical Fibers)
Education
Diploma - Cloud Computing and Cybersecurity
Yoobee College of Creative Innovation
Wellington, New Zealand05-2026
Diploma - Cloud Engineering
Yoobee College of Creative Innovation
06-2025
Diploma - IT, Networking
Wellington Institute of Technology
11-2019
Diploma - Electronics and Communication Engineering
Advanced College of Engineering And Management
Skills
- Cloud Technologies: AWS, AZURE
- Cloud Services: IaaS, PaaS
- Amazon EC2/S3/VPC, VPC Pairing, Load Balancer, Auto-scaling
- Azure Virtual Machines,Virtual Network, Storage Accounts
- Containerization: Docker
- Serverless Computing: AWS Lambda
- Cloud Monitor: AWS Cloud Watch, Azure Monitor
- Cloud Security: Security Groups, Network ACLs
- Cloud Migration: Microsoft Entra Connect
- CI/CD: Understanding of CI/CD Pipelines
- Scripting Languages: C, C, JavaScript, Python, PowerShell
- MS 365 Administration: MS 365, Entra, Endpoint, Exchange, SharePoint, OneDrive, Security, Compliance
Timeline
L2 Onsite Desktop Engineer
NTT Data
05.2022 - Current
CIR helpdesk, Covid Immunisation programme
Ministry of Health
10.2021 - 03.2022
Service Desk Analyst
Wellington City Council
03.2021 - 07.2021
Library and IT Assistant
Wellington Institute of Technology
07.2017 - 11.2018
IT Officer
Rajarshi Gurukul
07.2015 - 10.2016
Telecommunication Technician
Nidhi Shakti Pvt. Ltd
02.2014 - 05.2015
Diploma - Cloud Computing and Cybersecurity
Yoobee College of Creative Innovation
Diploma - Cloud Engineering
Yoobee College of Creative Innovation
Diploma - IT, Networking
Wellington Institute of Technology
Diploma - Electronics and Communication Engineering
Advanced College of Engineering And Management
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