Valentin Lieberknecht
Parnell,Auckland
Summary
Talented hospitality team member with varied experience in FOH and kitchen and able to adapt readily between positions to meet demand. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
6
6
years of professional experience
Work History
Front of House, Barista and Kitchen Assistant
Bake And Brew
08.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Barista trained for coffee excellence
- Assisted in kitchen when required
Deli Assistant
PAK'nSAVE
08.2022 - 02.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocking shelves with pre packed meats and ensuring displays look appealing
- Tend to the customers and answer their questions
Receptionist
Orewa Optics
02.2022 - 07.2022
- Managing appointments and customer's needs in person and via emails, text and calls
- Handled cash transactions and maintained sales and payments records accurately.
- Working hand in hand with all members of the team to ensure customer comfort
- Help customers find the right accessories or frames
- Responded to inquiries from callers seeking information.
Retail Assistant
Bath Boutique
12.2021 - 12.2021
- Actively engaged customers to provide general assistance and information on store merchandise.
- Managing and entering stock into the system
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Café Assistant
Bread & Butter Bakery
04.2021 - 11.2021
- Storing and managing food stock correctly and according to safety standards
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Tend to the customer's needs and help them choose the right bread
- Barista experience
- Baking pastries and making a variety of sandwiches
Elderly Caregiver
Wohn- und Pflegezentrum Lindenhof
02.2018 - 08.2018
- Maintained clean, safe, and well-organized patient environment.
- Promoted well-being by organizing interesting outings and fun hobbies
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Offered companionship during day-to-day living, medical appointments, and personal errands
- Helped meet social, intellectual, and emotional needs with caring companionship
- Improved patient care and outcomes through close collaboration with the healthcare team.
Education
Social science
Berufliche Schulen Eschwege
Hessen, Germany06.2019
Skills
- Excellent customer service standards and experience
- Safe Food Handling Practices and extensive hospitality experience
- Good problem solver with a great deal of common sense and the ability to multitask
- Complaint resolution and ability to deal with difficult customers in a calm and respectful manner
- Strong team player with an open mindset happy to assist in achieving the team goals with a “can-do” attitude; takes instruction well but can equally work alone unsupervised
- Reliable and able to work under stressful circumstances
- Barista trained
- Easy-going personality, approachable and naturally empathetic
- Outstanding verbal and written communication skills
- Bi-lingual (English and German)
Hobbies and Interests
● Skincare and makeup
● Avid collector of retro video games
● Enjoy watching live music
- Socialising with family and friends
Timeline
Front of House, Barista and Kitchen Assistant
Bake And Brew
08.2023 - Current
Deli Assistant
PAK'nSAVE
08.2022 - 02.2023
Receptionist
Orewa Optics
02.2022 - 07.2022
Retail Assistant
Bath Boutique
12.2021 - 12.2021
Café Assistant
Bread & Butter Bakery
04.2021 - 11.2021
Elderly Caregiver
Wohn- und Pflegezentrum Lindenhof
02.2018 - 08.2018
Social science
Berufliche Schulen Eschwege
Similar Profiles
Travis ChandlerTravis Chandler
Shift Manager at 7 Brew Coffee, BREW CREW, LLCShift Manager at 7 Brew Coffee, BREW CREW, LLC
Kyra BekaertKyra Bekaert
Pizza Maker at Papa Murphy's Take and Bake PizzaPizza Maker at Papa Murphy's Take and Bake Pizza
Lillian GoodmanLillian Goodman
Food Service Worker at Take N Bake PizzaFood Service Worker at Take N Bake Pizza