Varinder Kaur
Te Puke,BOP
Summary
Proven Duty Manager at Bar Attendant with a strong background in enhancing customer satisfaction and loyalty. Excelled in relationship building and effective time management, mentoring staff to improve performance and service quality. Skilled in customer service and verbal communication, adept at resolving complex issues, ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Duty Manager
Bar Attendant
06.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Visa Consultant
Visa Counsellor
02.2022 - 05.2022
- Counselling the students for overseas education.
- Follow-up with the student , solving the student queries and handling the registration.
- Filling the application forms(University) verifying them and sending the same to the universities.
- Enhanced client satisfaction by providing personalized visa consultation services and addressing individual needs.
- Educated clients on various visa options available based on their specific circumstances and goals, guiding them toward the most suitable choice.
- Shared information about educational or occupational requirements of different visas.
Education
Bachelor Of Travel And Tourism Management - Travel And Tourism
Pyramid College of Business And Technology
Phagwara,Punjab,India05.2022
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Relationship Building
- Verbal and written communication
Timeline
Duty Manager
Bar Attendant
06.2023 - Current
Visa Consultant
Visa Counsellor
02.2022 - 05.2022
Bachelor Of Travel And Tourism Management - Travel And Tourism
Pyramid College of Business And Technology
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