Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Hi, I’m

Gena Vasim

Mount albert,Auckland
Gena Vasim

Summary

Dynamic professional with a proven track record in customer service and operational efficiency, exemplified during my tenure at Auckland Co-op Taxi. Skilled in self-management and fluent communication, I excel in fast-paced environments, ensuring top-notch service delivery. Demonstrated ability to enhance customer satisfaction and foster strong relationships, backed by excellent MS Office skills.

Overview

6
years of professional experience

Work History

Auckland Co-op Taxi

Professional Taxi Driving
10.2024 - Current

Job overview

  • Delivered prompt and efficient transportation services, enhancing overall customer satisfaction.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.

Wilson Parking

Enforcement Officer
02.2024 - 08.2024

Job overview

  • Rapidly adjusted to new challenges during field operations.
  • Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
  • Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
  • Performed interior and exterior security patrols and checks.
  • Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.

Nando's Restaurant

Shift Supervisor
01.2019 - 03.2023

Job overview

Managed inventory, scheduling, and customer service efficiently.

Devised and executed plans to boost customer satisfaction.

Implemented strict guidelines for maintaining food quality and presentation.

Education

Otago Polytechnic
Auckland

Post-Graduate Certificate from Applied Management
10.2019

Gujarat Technological University
Modasa, Gujarat, IND

Bachelor Of Engineering from Information Technology
09.2016

Skills

  • Self-management
  • Negotiating skills
  • Punctuality
  • Fluent communication
  • Friendly, warm and engaging personality
  • Fast learner and can work well under pressure
  • Excellent knowledge of ms word, excel and PowerPoint
  • Career-minded and professional at all times
  • Taking responsibility for personal development and actively seeking opportunities for improvement

Hobbies and Interests

I have a huge passion for cooking and dancing, which I follow through with in my spare time. I also really enjoy films, novels and music. These interests have shaped me into the free-spirited and confident person.

Languages

Hindi, Urdu, gujarati
Native or Bilingual

Timeline

Professional Taxi Driving

Auckland Co-op Taxi
10.2024 - Current

Enforcement Officer

Wilson Parking
02.2024 - 08.2024

Shift Supervisor

Nando's Restaurant
01.2019 - 03.2023

Otago Polytechnic

Post-Graduate Certificate from Applied Management

Gujarat Technological University

Bachelor Of Engineering from Information Technology
Gena Vasim