Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Evati Ma'asi

Clover Park, Auckland

Summary

What was meant to be a temporary job out of high school led to a life changing experience. Organized and adaptable Maintenance Supervisor driven to help customers live comfortably in their home enabling them to thrive in the community. Dependable and level headed in addressing diverse problems.

Overview

8
8
years of professional experience

Work History

Maintenance Supervisor

Kainga Ora - Homes And Communities
01.2023 - Current
  • Released 20-30 work orders in triage daily by priority status
  • Authorized variations, invoices and SOR codes by using photos, system notes and comms with customers, trades and mp to validate
  • Monitored work order priorities and liaised between maintenance partner and trades, delegating tasks to complete on time
  • Queried maintenance partners pricing codes to ensure company is being charged for works completed and looking out for extra hidden costs
  • Organized ongoing maintenance schedules to boost system performance (routine maintenance)
  • Analyzed and identified duplicate work orders by merging them into one to maintain customer satisfaction
  • Paid close attention to company guidelines, and contract with maintenance partner to adhere to strict maintenance regulations
  • Sought approval from asset and lease managers to carry out asset upgrades and exterior works for HLP
  • Assisted with HSMs on site visits to inspect maintenance works and the craftsmanship of trades to ensure that it is carried out to Kainga Ora standard.
  • Making a conscious effort to put our customers first and ensure that we are not leaving our customers with the bare essentials they require to thrive or arranging other temp facilities if they’re home is not up to standard.

Maintenance Administrator

Kainga Ora - Homes And Communities
09.2022 - Current
  • Increased productivity by allocating tasks in accordance to employees delegation in Maintenance 03 inbox
  • Planned day accordingly to action 80-100 emails daily prioritizing urgent and health and safety jobs
  • Created work orders for SPM inspections, tenancy manager and contractors follow on requests
  • Approved/declined extension of time requests within valid reasons and evidence. This affected maintenance partners KPI's
  • Liaised with customers to schedule appointments with trades
  • Handled heated phone calls by showing empathy, listening to customer and then following up with trades and tenancy managers to provide customer satisfactory
  • Followed up with maintenance partners and trades regarding access issues, unattended appointments or incomplete jobs

Project Administrator - Supported Housing

Kainga Ora Homes and Communities
09.2017 - 09.2022
  • Supported a diverse team of five Regional Lead managers and my Team Leader
  • Oversaw high volume invoicing, coordinated execution of lease, security patrols and meth testing
  • Updated details in eAM to reflect live asset status, features and rent
  • Organized maintenance requests and conducted critical pre-let inspections
  • Fostered relationships with suppliers and internal staff to promote positive working relationships
  • Executed various tasks ontime ensuring the successful completion and delivery of projects
  • Delegated assignments to other regional lead managers based on their financial delegation
  • Conducted walkthrough with external providers ensuring property meets their needs and is fit for purpose. All these critical tasks allowed me to successfully contribute to the organizations goals

Primary Counsellor - Voluntary

Latter-Day Saints
06.2016 - 07.2017
  • Prepare and teach lessons to children ages 5-7 years using Latter-Day Saint resources
  • Embraced children of diverse backgrounds.
  • Prioritized those with language or physical barriers that limited their participation, ensuring everyone was involved and felt included
  • Resolved any issues by effectively listening and understanding needs of each individual

Education

First Aid Level 1

St John
New Lynn, Auckland
07.2021

Business Writing Essentials -

Write
Auckland CBD
2018

EXLL2: Microsoft Excel - Managing Data & Workbooks -

Auldhouse Computer Training
Ponsonby
2017

EXLL1: Microsoft Excel - The Essentials -

Auldhouse Computer Training
Ponsonby
2017

NCEA 1, 2 & 3 -

Kelston Girls' College
Kelston
2014

Skills

  • Team player
  • Computer literate in Oracle, eAM, Kotahi & Microsoft office
  • Customer satisfaction
  • Verbal and written communication
  • Work well under pressure
  • Deadline management
  • High volume management
  • Adaptable to change
  • Proactive and collaborative approach to working with internal and external stakeholders

Interests

  • I enjoy spending quality time with family & friends

Timeline

Maintenance Supervisor

Kainga Ora - Homes And Communities
01.2023 - Current

Maintenance Administrator

Kainga Ora - Homes And Communities
09.2022 - Current

Project Administrator - Supported Housing

Kainga Ora Homes and Communities
09.2017 - 09.2022

Primary Counsellor - Voluntary

Latter-Day Saints
06.2016 - 07.2017

First Aid Level 1

St John

Business Writing Essentials -

Write

EXLL2: Microsoft Excel - Managing Data & Workbooks -

Auldhouse Computer Training

EXLL1: Microsoft Excel - The Essentials -

Auldhouse Computer Training

NCEA 1, 2 & 3 -

Kelston Girls' College
Evati Ma'asi