What was meant to be a temporary job out of high school led to a life changing experience. Organized and adaptable Maintenance Supervisor driven to help customers live comfortably in their home enabling them to thrive in the community. Dependable and level headed in addressing diverse problems.
Overview
8
8
years of professional experience
Work History
Maintenance Supervisor
Kainga Ora - Homes And Communities
01.2023 - Current
Released 20-30 work orders in triage daily by priority status
Authorized variations, invoices and SOR codes by using photos, system notes and comms with customers, trades and mp to validate
Monitored work order priorities and liaised between maintenance partner and trades, delegating tasks to complete on time
Queried maintenance partners pricing codes to ensure company is being charged for works completed and looking out for extra hidden costs
Organized ongoing maintenance schedules to boost system performance (routine maintenance)
Analyzed and identified duplicate work orders by merging them into one to maintain customer satisfaction
Paid close attention to company guidelines, and contract with maintenance partner to adhere to strict maintenance regulations
Sought approval from asset and lease managers to carry out asset upgrades and exterior works for HLP
Assisted with HSMs on site visits to inspect maintenance works and the craftsmanship of trades to ensure that it is carried out to Kainga Ora standard.
Making a conscious effort to put our customers first and ensure that we are not leaving our customers with the bare essentials they require to thrive or arranging other temp facilities if they’re home is not up to standard.
Maintenance Administrator
Kainga Ora - Homes And Communities
09.2022 - Current
Increased productivity by allocating tasks in accordance to employees delegation in Maintenance 03 inbox
Planned day accordingly to action 80-100 emails daily prioritizing urgent and health and safety jobs
Created work orders for SPM inspections, tenancy manager and contractors follow on requests
Approved/declined extension of time requests within valid reasons and evidence. This affected maintenance partners KPI's
Liaised with customers to schedule appointments with trades
Handled heated phone calls by showing empathy, listening to customer and then following up with trades and tenancy managers to provide customer satisfactory
Followed up with maintenance partners and trades regarding access issues, unattended appointments or incomplete jobs
Project Administrator - Supported Housing
Kainga Ora Homes and Communities
09.2017 - 09.2022
Supported a diverse team of five Regional Lead managers and my Team Leader
Oversaw high volume invoicing, coordinated execution of lease, security patrols and meth testing
Updated details in eAM to reflect live asset status, features and rent
Organized maintenance requests and conducted critical pre-let inspections
Fostered relationships with suppliers and internal staff to promote positive working relationships
Executed various tasks ontime ensuring the successful completion and delivery of projects
Delegated assignments to other regional lead managers based on their financial delegation
Conducted walkthrough with external providers ensuring property meets their needs and is fit for purpose. All these critical tasks allowed me to successfully contribute to the organizations goals
Primary Counsellor - Voluntary
Latter-Day Saints
06.2016 - 07.2017
Prepare and teach lessons to children ages 5-7 years using Latter-Day Saint resources
Embraced children of diverse backgrounds.
Prioritized those with language or physical barriers that limited their participation, ensuring everyone was involved and felt included
Resolved any issues by effectively listening and understanding needs of each individual
Education
First Aid Level 1
St John
New Lynn, Auckland
07.2021
Business Writing Essentials -
Write
Auckland CBD
2018
EXLL2: Microsoft Excel - Managing Data & Workbooks -
Auldhouse Computer Training
Ponsonby
2017
EXLL1: Microsoft Excel - The Essentials -
Auldhouse Computer Training
Ponsonby
2017
NCEA 1, 2 & 3 -
Kelston Girls' College
Kelston
2014
Skills
Team player
Computer literate in Oracle, eAM, Kotahi & Microsoft office
Customer satisfaction
Verbal and written communication
Work well under pressure
Deadline management
High volume management
Adaptable to change
Proactive and collaborative approach to working with internal and external stakeholders
Interests
I enjoy spending quality time with family & friends
Timeline
Maintenance Supervisor
Kainga Ora - Homes And Communities
01.2023 - Current
Maintenance Administrator
Kainga Ora - Homes And Communities
09.2022 - Current
Project Administrator - Supported Housing
Kainga Ora Homes and Communities
09.2017 - 09.2022
Primary Counsellor - Voluntary
Latter-Day Saints
06.2016 - 07.2017
First Aid Level 1
St John
Business Writing Essentials -
Write
EXLL2: Microsoft Excel - Managing Data & Workbooks -
Auldhouse Computer Training
EXLL1: Microsoft Excel - The Essentials -
Auldhouse Computer Training
NCEA 1, 2 & 3 -
Kelston Girls' College
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