Vianni Shepherd
Auckland,New Zealand
Summary
I am currently pursuing options where good customer service and a positive attitude will make a difference. I pride myself on being a hard working and reliable employee with a strong ability in leadership and collaborative talent. I offer adaptability, attention to detail and strong problem-solving skills. I am highly organised, self-motivated and proactive with a team-orientated mentality.
Overview
4
4
years of professional experience
Work History
Retail assistant
Smith and Caughey's
Auckland, New Zealand
11.2022 - 01.2025
- Provide exceptional customer service, assisting customers with luxury goods selection, information, and advice on usage
- Manage inventory by receiving, barcode tagging, and organising new stock, ensuring optimal product displays
- Maintain accurate stock records, including generating invoices for new arrivals
- Compile and communicate detailed product knowledge for all brands to enhance customer experience
- Oversee stock organisation in storage areas, ensuring products are alphabetically arranged and properly displayed
- Coordinate breaks for team members to ensure smooth operational flow
- Support management with administrative tasks and additional duties as required
Cleaner
Millenium
Auckland, New Zealand
07.2021 - 11.2022
- Maintained cleanliness and functionality of restrooms, ensuring all areas, including toilets and storage shelves, were frequently cleaned and sanitised
- Cleaned high-traffic areas, such as hallways and workspaces, by removing rubbish and debris to maintain a safe and orderly environment
- Performed detailed cleaning tasks including vacuuming carpets, mopping floors, and removing soap scum, mould, and excess dirt from sinks and surfaces
- Restocked essential supplies such as toiletries, and hand soap to ensure customer satisfaction and operational efficiency
- Manage waste disposal, including trash removal, breaking down boxes, and sorting recyclable materials, in compliance with company protocols
- Responded promptly to emergency cleaning requests, adapting to changing priorities and ensuring client satisfaction
- Ensured safety by following proper procedures for handling cleaning equipment and chemicals, minimising risk and promoting a safe working environment
- Conducted routine dusting and surface polishing (e.g
- Leather, wood) to maintain high cleanliness standards in office and public areas
Housekeeping Attendant
The Spencer Hotel
Auckland, New Zealand
04.2021 - 12.2021
- Kept guest rooms, lobbies, and common areas clean and accessible, ensuring everything was great shape for the guests
- Restocked linens, toiletries, and other essentials to ensure guests had what they needed for their stay
- Stayed organised and on top of tasks, especially during holiday periods, to keep everything running smoothly
- Followed safety guidelines when using cleaning products and equipment to prevent accidents
- Provided positive, helpful service to the guests, ensuring they had everything they required or answering any questions
- Collaborated closely with colleagues on room schedules to ensure everything was cleaned and ready on time, meeting hotel standards
Factory Hand
Mark Manolas Interiors
Auckland, New Zealand
08.2020 - 12.2020
- Maintained cleanliness of the factory throughout the day
- Complied with Health and Safety regulations, demonstrating safe practice around hazards on the factory floor
- Performed any adhoc tasks required of me
- Emptied the bins inside of the factory to the outdoor bins when needed
Education
NCEA level 3 -
Glenfield College
Auckland01.2020
Skills
- POS systems
- Stock take
- Invoicing
- Phone orders
- Merchandising
- Customer service
- Leadership
- Collaboration
- Self-motivation
References
- Shantell Nair - Meadowlark, shantellnair@yahoo.com, 021 066 64660
- Rhiannon O’Reagan Sales and Visual Merchandising - Farmers, rhiannon.oregan@gmail.com, 020 4068 3766
Timeline
Retail assistant
Smith and Caughey's
11.2022 - 01.2025
Cleaner
Millenium
07.2021 - 11.2022
Housekeeping Attendant
The Spencer Hotel
04.2021 - 12.2021
Factory Hand
Mark Manolas Interiors
08.2020 - 12.2020
NCEA level 3 -
Glenfield College