Vicky Saifiti
Manurewa,New Zealand
Summary
I'm looking for full-time work in the construction and infrastructure industry.
I am looking for a new challenge, hopefully in the electricity industry. I am self motivated and always eager to learn as much as I can in any situation. Thrive under pressure with great on the spot problem solving skills. In my current role I assist with planning/organising new connections, paying close attention to detail each and every job. First and foremost for the safety of crew and sub contractors as well as keeping jobs within budget. I love what I currently do however looking for more responsibility and the possibility to grow.
Overview
16
16
years of professional experience
Work History
Connections Administrator
Northpower Ltd
03.2020 - Current
- Administrative duties (Data Entry, Scanning, Filing, photocopying , emailing and more)
- Producing purchase orders and receipting invoices.
- Preparing require permits, plans and documents required for connections.
- Organise the crews gear and traffic for connection works.
- Assist customer / client queries and complaints via phone and email.
- Ad-hoc duties required for the team to achieve our SLA.
Records Digitisation
Auckland Council
12.2019 - 03.2020
- Data Entry
- Scanning
- Updating Council Property Plans
Data Entry Process / Customer Service
Samoa Spare Parts & Accessories Co Ltd
11.2017 - 10.2019
- Set up and maintain Inventory system and POS system.
- Support customer service team with sales (face to face)
- Assist managers with customer account queries, errors and tasks.
- Implement New systems and process for business.
Customer Care / Data Administration Team Leader
Ubuy
04.2013 - 11.2017
- Customer care general enquiries.
- Motivate the team to meet targets both individually and as a team.
- Creating / updating relevant processes, systems and training material for the team and business.
- Ensure Data admin team completed work accurately and within required timeframe.
- Process Direct Debit payments through unique company system.
- Undertake any ad-hoc duties as required by all departments.
Outage Manager
Telnet Services Ltd
06.2009 - 04.2013
- Answering and processing emergency calls.
- Dispatching crew and resources to Electricity and Gas faults - Business and after hours.
- Keeping all parties updating on information pertaining to fault men, network restore times for outages and enquiries.
- Reporting information on outages and emergencies to management.
Senior Utilities Agent
Telnet Services Ltd
09.2008 - 05.2009
- Answering Gas, Electricity and Communications Fault calls.
- Assisting retailers with network related queries.
- Processing Vector Dividend related queries via phone and email.
Junior Utilities Agent
Telnet Services Ltd
02.2008 - 08.2008
- Answering calls
- Processing plans requests for Electricity
Education
Certificate in Money Management - Level 3 -
Te Wananga O Aotearoa
Auckland, New Zealand01.2017
National Certificate in Business Administration and Computing - Level 3 -
NZMA
Auckland, New Zealand01.2006
National Certificate in Call Centre Operations and Employment Skills - Level 3 -
NZMA
Auckland, New Zealand01.2005
Skills
- Full Car Licence
- Customer Service
- Willingness to learn
- Team Management
- Adaptable
- Attention to Detail
- Administrative Support
- Personable and Approachable
- Team Collaboration
Hobbies and Interests
- Love to Travel when we can.
- Family Events
- Swimming / Soccer with my son
- Learning Samoan to achieve fluency
- Helping my sons school PTA
References
Referees available on request.
Timeline
Connections Administrator
Northpower Ltd
03.2020 - Current
Records Digitisation
Auckland Council
12.2019 - 03.2020
Data Entry Process / Customer Service
Samoa Spare Parts & Accessories Co Ltd
11.2017 - 10.2019
Customer Care / Data Administration Team Leader
Ubuy
04.2013 - 11.2017
Outage Manager
Telnet Services Ltd
06.2009 - 04.2013
Senior Utilities Agent
Telnet Services Ltd
09.2008 - 05.2009
Junior Utilities Agent
Telnet Services Ltd
02.2008 - 08.2008
Certificate in Money Management - Level 3 -
Te Wananga O Aotearoa
National Certificate in Business Administration and Computing - Level 3 -
NZMA
National Certificate in Call Centre Operations and Employment Skills - Level 3 -
NZMA
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