Vigil V P
Auckland,New Zealand
Summary
Experienced IT professional with expertise in system integration, ERP system management, and project coordination. Proficient in utilising the ITIL framework, SDLC methodologies, and Azure cloud platform to optimise operations and drive efficiency. Skilled in systems analysis, SQL server management, and web development technologies including ASP.NET MVC, JavaScript, HTML, and REST API integration. Adept at implementing Web API services and managing help desk operations using Manage Engine Service Desk. Committed to leveraging technical proficiency in C# programming and .NET framework expertise to deliver innovative solutions that align with organizational goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ERP Administrator
Bloom Education (Brighton College)
Abu Dhabi, United Arab Emirates
02.2021 - 02.2025
- Facilitated seamless information flow by troubleshooting connectivity issues between different departments' systems.
- Resolved system bugs for uninterrupted operation of software.
- Documented all ERP procedures to uphold consistency in operations.
- Designed and implemented user-friendly interfaces for improved user experience.
- Managed ERP system upgrades for optimal performance.
- Assisted in data migration projects, ensuring accuracy and integrity during transition periods.
- Worked on continuous improvement of existing system functionalities based on user feedback and changing business needs.
- Enhanced workflow efficiency by automating repetitive tasks using ERP tools.
- Streamlined operations and reduced errors through effective ERP administration.
- Coordinated with vendors, ensured smooth software implementation and maintenance.
- Simplified complex business processes by integrating ERP solutions.
- Developed customized reports from ERP system to aid strategic decision making.
- Tested installations and updates on test servers before deployment to live environments.
- Communicated effectively with stakeholders, offering technical guidance and support for implementations.
- Followed recommended update schedule for applications to keep software secure and functional.
- Trained staff on ERP usage, boosted user competency.
- Manages over 30 request tickets of users per day.
- Assisted in software implementation, resulting in smoother transitions during upgrades.
- Tested new software before release, ensuring top-notch quality and performance.
- Developed robust .NET applications for improved business efficiency.
- Proficiency in MS SQL Database
- Developed comprehensive documentation for each project phase, aiding future maintenance efforts.
- Resolved critical bugs swiftly, maintaining high-levels of uptime and system stability.
- Debugged complex application issues for improved system reliability.
- Implemented and managed Help Desk application (Manage engine service desk)
- Experience in managing student management system (iSams)
- Hands on experience in integration with multiple applications using API
Software engineer
SFC Group
Abu dhabi, United Arab emirates
01.2016 - 04.2020
- Developed robust .NET applications for improved business efficiency.
- Enhanced user experience by implementing intuitive UI designs.
- Streamlined data flow with proficient database management.
- Implemented new features based on customer feedback, improving overall product usability.
- Debugged complex application issues for improved system reliability.
- Worked on backend development tasks, leading to smoother and more efficient operations.
- Executed maintenance and upgrades of existing software, resulting in enhanced speed and user satisfaction.
- Designed database models and architecture to optimize analyses insights.
- Implemented and manages ERP application.
- Gave training to stockholders.
- Developed reports for convenience for management .
Software developer
Pear Information system
Ras Al Khaimah, United Arab Emirates
05.2014 - 01.2016
- Developed robust code for various applications, enhancing overall system performance.
- Developed robust .NET applications for improved business efficiency
- Handled customer queries effectively, improving overall customer satisfaction.
- Addressed customer complaints, resulting in improved customer relationships.
- Implemented new features based on customer feedback, improving overall product usability
Education
Master of Science - Computer Application
University of Calicut
Thrissur 08.2007 - 12.2010
Bachelor of Science - Electronics
St. Thomas College
Thrissur 07.2004 - 04.2007
Skills
- System integration
- ITIL framework knowledge
- Systems Analysis
- ERP Implementation
- SQL server experience
- ASPNET MVC proficiency
- SDLC familiarity
- JavaScript fluency
- Azure cloud platform
- NET framework expertise
- C# programming
- HTML
- Web API services implementation
- REST API integration
Certification
I have certifications in
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Developer associate (AZ-204)
- Power Platform Fundamentals (PL-900)
Timeline
ERP Administrator
Bloom Education (Brighton College)
02.2021 - 02.2025
Software engineer
SFC Group
01.2016 - 04.2020
Software developer
Pear Information system
05.2014 - 01.2016
Master of Science - Computer Application
University of Calicut
08.2007 - 12.2010
Bachelor of Science - Electronics
St. Thomas College
07.2004 - 04.2007
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