Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
References
Timeline
Generic

VIKRAM REDDY

Auckland,AUK

Summary

I am a self-motivated and organized person with a positive attitude, To secure a good career, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & dedication in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Nando’s Restaurant
Mt.Eden, Auckland
09.2018 - 01.2024

Shift Manager

Nando’s Restaurant
Mt.Eden, Auckland
08.2016 - 09.2018
  • Operating a computerized system with a bar-code scanner
  • Running the shift when the manager was not in the shift
  • Setting a goal and achieving it at any calculated risk
  • Proceeding according to the rules and regulations according to the organizations
  • Processing store loyalty cards, coupons, and vouchers
  • Keeping till areas clean and tidy.

Technical Support

Avicha Chips Solutions Pt. Ltd
Bangalore, India
11.2013 - 02.2014
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine the nature of the problem
  • Walk customers through the problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers about computer usage.

Education

National Diploma In Business Management - Business Management

New Zealand National College
Auckland, New Zealand
08.2017

Diploma In Cloud computing - Cloud computing

New Zealand School College
Auckland, New Zealand
05.2015

Bachelor of Technology - Technology

JNTU Hyderabad
India
06.2012

Skills

  • Using service desk analyst and help-desk software tools
  • Significant customer service experience
  • Excellent telephone etiquette
  • Good communication skills
  • Able to work independently or in a team environment
  • Work with individuals from diverse background and culture
  • Familiar with working under pressure
  • Strong analytical
  • Problem-solving skills
  • Flexible nature
  • Dedicated work ethic
  • Excellent verbal and written communication skills
  • Outgoing personality
  • Enjoy dealing with people
  • Proactive and positive team member
  • Ability to use positive language
  • Willingness to learn

Roles And Responsibilities

  • Operating a computerized system with a bar-code scanner.
  • Running the shift when the manager was not in the shift.
  • Setting a goal and achieving it at any calculated risk.
  • Proceeding according to the rules and regulations according to the organizations.
  • Processing store loyalty cards, coupons, and vouchers.
  • Keeping till areas clean and tidy.

References

Aravind Palanisamy, 0223982810

Timeline

Assistant Manager

Nando’s Restaurant
09.2018 - 01.2024

Shift Manager

Nando’s Restaurant
08.2016 - 09.2018

Technical Support

Avicha Chips Solutions Pt. Ltd
11.2013 - 02.2014

National Diploma In Business Management - Business Management

New Zealand National College

Diploma In Cloud computing - Cloud computing

New Zealand School College

Bachelor of Technology - Technology

JNTU Hyderabad

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VIKRAM REDDY