Vikram Reddy
New Windsor
Summary
I am a self-motivated and organized person with a positive attitude, To secure a good career, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & dedication in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Nando's Restaurant
09.2018 - 01.2024
Shift Manager
Nando’s Restaurant
08.2016 - 09.2018
- TEAM MANAGEMENT
- CUSTOMER SERVICE
- OPERATIONS
- SALES AND PROFITABILITY
- TRAINING AND DEVELOPMENT
- HEALTH AND SAFETY
- ADMINISTRATIVE TASKS
Technical Support
Avicha Chips Solutions Pt. Ltd
11.2013 - 02.2014
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Train computer users
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine the nature of the problem
- Walk customers through the problem-solving process
- Install, modify, and repair computer hardware and software
- Clean up computers
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure the issue has been resolved
- Gain feedback from customers about computer usage
Education
National Diploma In Business Management - Level 7
New Zealand National College
08.2017
Diploma In Cloud computing - Level 7
New Zealand School College
05.2015
Bachelor of Technology - E.C.E
JNTU Hyderabad
06.2012
Skills
- High standards
- Service desk analyst
- Help-desk software tools
- Customer service experience
- Telephone etiquette
- Good communication skills
- Teamwork
- Diversity awareness
- Working under pressure
- Analytical skills
- Problem-solving skills
- Flexible nature
- Dedicated work ethic
- Verbal communication skills
- Written communication skills
- Outgoing personality
- Proactive team member
- Positive attitude
- Ability to use positive language
- Willingness to learn
References
Nando’s Manukau, Aravind, 0223982810
Timeline
Assistant Manager
Nando's Restaurant
09.2018 - 01.2024
Shift Manager
Nando’s Restaurant
08.2016 - 09.2018
Technical Support
Avicha Chips Solutions Pt. Ltd
11.2013 - 02.2014
Diploma In Cloud computing - Level 7
New Zealand School College
Bachelor of Technology - E.C.E
JNTU Hyderabad
National Diploma In Business Management - Level 7
New Zealand National College
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