Virginia Hopwood
Manukau,Auckland
Summary
I’m of the belief that the world is a very different place, the path that is less travelled is now the “traditional path”
Looking forward to my new lessons and learnings, a new challenge you might.
Communication is important to me along with being transparent and genuine in my approach. I am a millennial and have been in management and leadership roles in which I'm positioned between generation X and Z, as a leader this requires a different type of skill set. I am a high energy person, that knows how to use this well by empowering my people and leading in a way that is positive and beneficial with no fear of the hard conversations that sometimes need to take place. Understanding business management has allowed me to see the effects unplanned leave can have on a company and its staff. If you are a team member, an internal colleague or a prospective client, I understand the importance of relationships in all roles.
Computers, software, and applications are easy for me to navigate as I am confident and tech savvy when it comes to computers and programs. If given the opportunity, in a short time I will be able to show I am worth it.
Overview
14
14
years of professional experience
Work History
Warehouse Production Manager
WEISS Ltd
East Tamaki, AUK
08.2022 - Current
- Manufacture and Production, Extraction Fans, Ventilation and Heaters
- Communicating well with all divisions of Weiss from Production to Supply Chain
- Liaise with warehouse personnel and transport providers to ensure order requirements are met
- Ensure optimal stock allocation
- Working with MYOB Exo Business
- Initiate, ordinate and enforce optimal operational policies and procedures
- Intermediate use of office and ability to use multiple systems
- Adhere to all warehousing, handling and shipping legislation requirements
- Build and maintain relationships and providing solutions
- Liaising with reporting manager TFO - Transitional Facility Operator
- Liaise with clients, suppliers and transport companies
- Plan work rosters, assign tasks appropriately and appraise results
- Recruit, select, orient, coach and motivate employees
- Oversee receiving, warehousing, assembly, distribution and maintenance operations
- Purchasing stock, managing stock control and Inventory control
- Contribute to the management team including product development, sales training and customer service requests
- Achieve financial objectives by scheduling expenditures, analyzing variances and initiating corrective actions
- General oversight and managing of dispatch
- Manage yearly stock take
- Warehouse layout
- Strong knowledge of warehousing Key Performance indicators (KPIs)
- Good geographical knowledge of NZ
- Ability to analyze and report information
- Strong decision making and problem-solving skills
- Excellent negotiation abilities
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Ability to multi-task and prioritize effectively.
Customer Operations
ELANCO
04.2020 - 08.2022
- Animal Health Pharmaceuticals
- Manufacture and Produce pharmaceuticals for prevention and treatments of disease in farm animals and pets, supplying to NZ Veterinary and Farms near and far
- Manage orders and Deliveries with DHL (Facilitate consignments)
- Receive and process customer orders from all points of contact – internal and external
- Manage customer and client expectations
- Communicating well with all divisions of Elanco from Production to Supply Chain
- Communicate with sales and accounts receivable to ensure alignment and maximize customer satisfaction
- Manage accounts for customer credit issues and commercial management for pricing issues
- Liaise with warehouse personnel and transport providers to ensure order requirement are met
- Ensure optimal stock allocation
- Working with ERP/SAP systems
- Intermediate use of office and ability to use multiple systems
- Build and maintain relationships and providing solutions
- Liaising with reporting manager
- Knowledge of Veterinary and Farmer requirements seasonally.
Call Centre Team Leader
Energyclubnz
Auckland, AUK
01.2018 - 04.2020
- Energy Industry
- The club offered wholesale rates to all customers
- Partnered by Stuff.co.nz - purchased and sold early 2020
- Customer service and cold calling team leader
- Reporting to growth director
- PureCloud software
- Able to navigate many software systems
- Customer complaints
- High level of customer service
- Resolve issues quickly and professionally
- Commissions / Timesheets
- Reports
- Creating forecasts for sales
- General management of call center
- Training in customer escalations through electricity disputes
- Multitask and management of people
- Running disciplinary meetings
- CRM software experience
- Investigate client escalations for Electricity Authority processes
- Run Disciplinary Processes
- Work closely with partners and manage relationship.
Team Leader
FAST CONNECT
04.2010 - 01.2018
- Utilities Connection Service
- Setting up new and existing utility accounts
- Managing sales channel relationships
- Managing Call Center
- Data Entry
- Inbound / Outbound calls
- Liaising with Management and Team
- Conducting interviews
- Invoicing / reconciliation
- Providing high standard customer service
- Full staff training
- Supporting team members and Management
- Scheduling shifts
- Run disciplinary meetings
- Wide knowledge of telecommunication.
Skills
Management and leadership skills
Problem solving
Communication
Leadership
First Line Management Certificate 2015
Power BI Knowledge
Zendesk experience
Teamwork and Collaboration
ERP Systems
SAP work order entry
Computing Level 2 & 3
National Cert in Leadership skills
School C Year/Level 1 & 2
Internal Training
Anti-Corruption Exchange of Services
Communication Compliance
Information Classification
Preventing Workplace Harassment
MPI - Transitional Facility Officer
Staff Training and Development
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Staff Development
Sales Techniques
Performance Evaluations
Budget Control
Product Management
Key Performance Indicators
Timeline
Warehouse Production Manager
WEISS Ltd
08.2022 - Current
Customer Operations
ELANCO
04.2020 - 08.2022
Call Centre Team Leader
Energyclubnz
01.2018 - 04.2020
Team Leader
FAST CONNECT
04.2010 - 01.2018