Vishal Sharma
Christchurch
Summary
Dynamic leader with a proven track record at excelling in operations management and customer relations. Spearheaded strategic initiatives, boosting business growth and enhancing guest satisfaction. Skilled in cross-functional team leadership and problem-solving, adept at driving performance and innovation. Achieved significant improvements in efficiency and service quality, fostering a culture of excellence and engagement.
Diligent Desired Position with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments. Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision. Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
10
10
years of professional experience
Work History
Duty Manager
Simarnjit Singh SSSD Limited
11.2024 - Current
- Monitored adherence to industry regulations and company policies.
- Collaborated with upper management to develop strategic plans for business growth and development.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
Store Manager
Neeraj Kaushal
07.2014 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma In Business, Linguis International Institu - Business Management Level 6,7
JAAT SCHOOL JIND
Jind , Haryana ,India06.2014
Diploma In Production, HSBT (assessed By NZQA), 20 - Mechanical Engineering
HSBT
Jind , Haryana ,India06.2012
Skills
- Written and oral communication
- Verbal and written communication
- Employee engagement
- Emergency management strategy
- Strong leadership
- Schedule development
- Department organization
- Operations Management
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relations
- Team building
- Problem-solving aptitude
- Supply Chain Management
- Cost Reduction
- Pricing strategy
- Professionalism
- Priority management
Timeline
Duty Manager
Simarnjit Singh SSSD Limited
11.2024 - Current
Store Manager
Neeraj Kaushal
07.2014 - 12.2021
Diploma In Business, Linguis International Institu - Business Management Level 6,7
JAAT SCHOOL JIND
Diploma In Production, HSBT (assessed By NZQA), 20 - Mechanical Engineering
HSBT
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