Vivek Vij
Christchurch,New Zealand
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Have been awarded vouchers and appreciation letters by Singapore Airlines, CIAL and my previous employers.
As a Store manager i will bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Lagadere Traspac (LS Travels)
12.2019 - Current
- Warm and engaging personality who quickly and easily builds rapport with people both internally and externally
- Managing Multi Outlets, Including pop-up Bars
- Making rosters, managing sick calls, Training new staff and team Leaders
- Making sure all the facilities are operating at standard times, and follows all process and policies set out by City Council and CIAL
- Making sure adequate stock is maintained in all facilities to run smooth business, liaising with all the technician
- Handling customer complaints, Reducing wastage
- Cash reconciliations, Labor controls, Stock control and managing point of sale and EFTPOS
- Negotiating with suppliers internal and external.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Multi-Unit Manager
HMSHOST Terminal services
03.2012 - 11.2019
- Reported to Operations Manager and assisted Restaurants and office personnel
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Worked towards training and developing new staff
- Made rosters for supervisors and team members
- Liaised with Purchasing manager, making sure adequate stock is on hand, introducing new promotions
- Maintained Equipment and overall operational accessories
- Prioritized competing workflow to consistently meet deadlines
- Methodically followed process and policies
- Ensured all facilities exceeded standards of food hygiene and food control plans
- Achieved targets set by Operations Manager.
Education
Master of business and Administration -
Royal Business Collage
02.2013
Master of business administration -
Americanos College Cyprus
10.2010
Diploma in hotel administration -
Americanos College
07.2007
Skills
- Ability to Work Under Pressure
- Leadership Skills
- Multitasking Skills
- Creative Problem Solving
- Excellent Customer Service Skills
- Employee Motivation
- Staff Management
- Shift Checklists
- Verbal and Written Communication
- Policies and Procedures
- Leading Staff Meetings
- Positive and Friendly
- Performance Monitoring and Evaluation
- Staff Supervision
Languages
English
Greek, Modern (1453-)
French
Hindi
Hobbies And Interests
- Cricket
- Taking dogs for walks
- Swimming professional Coaching.
References
References available upon request
Timeline
Store Manager
Lagadere Traspac (LS Travels)
12.2019 - Current
Multi-Unit Manager
HMSHOST Terminal services
03.2012 - 11.2019
Master of business and Administration -
Royal Business Collage
Master of business administration -
Americanos College Cyprus
Diploma in hotel administration -
Americanos College
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