Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Viviana Zuluaga

Titahi Bay

Summary

I am a dynamic, self-motivated individual, capable of building and maintaining a wide diversity of professional and personal relationships. With several years of experience in customer-facing roles in many organizations within different industries, I have built the ability to provide outstanding service within any environment and ensure that I represent any business in a professional and approachable manner I am looking for a position in a customer service-type role to put my skills and knowledge into practice. I am available to work anywhere in New Zealand and remotely for the right opportunity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Success Administrator

Kiwi Wealth
08.2021 - 05.2023
  • Data entry
  • Processing Transfer in and out requests
  • Allocating funds
  • Opening and scanning g mail
  • Archiving
  • Checking the information
  • Full Time

Teacher Aide

Russell school
05.2017 - 01.2022
  • Taught English language to primary school students
  • Supported children to build confidence

Casual Settlement Cross Cultural Worker

NZ Red Cross
01.2020 - 03.2021
  • Advocate for former refugee clients in the NZ social context
  • Provide support to newly arrived refugee families from Colombia
  • Provide language (Spanish) and cultural support to my team
  • Part time 15 hours a week.

Census Collector

Statistics New Zealand
03.2018 - 04.2020
  • Collected information for database through home visits
  • Managed customer enquiries

Teacher Aide

Cannon’s Creek School and Windley School
05.2018 - 01.2020
  • Supported the school programme
  • Provided Bilingual support –Spanish/English
  • Helped children’s learning
  • Helped prepare resources

Brand Ambassador

Phenomenon Promotions
02.2015 - 01.2019
  • Promoted food products
  • Supported in-store marketing campaigns by promoting a wide range of products directly to the customer in supermarkets and malls.
  • Collected merchandise from the warehouse, travel to the stores and setup of the display stand.

Education

New Zealand Diploma Level 5 - Early Childhood

New Zealand Management Academic Porirua
01.2025

New Zealand Certificate Level 4 - Early Childhood

New Zealand Management Academic Porirua
01.2024

New Zealand Certificate - study and career preparation (Health Science)

Whitireia polytechnic
01.2017

Diploma - tourism level 5

Institute of Technology
01.2016

Skills

  • Excellent Customer service skills
  • Cultural diversity and inclusion
  • Community leadership
  • Administration
  • Excellent Microsoft Office skills
  • Multi language skills English and Spanish
  • Attention to details
  • Confident communicator and public speaker
  • Positive attitude, energy and enthusiasm
  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Administrative support
  • Time management
  • Relationship development
  • Business administration

Certification

  • National Certificate in Tourism (Introductory Skills) Level 2
  • National Certificate in Airline, Travel and Tourism Level 3
  • NZQA Certificate in Tourism (core skill) Level 3
  • Travel Careers and training – Certificate in Airline, Travel and Tourism
  • Airline Reservations Certificate – Amadeus
  • Certificate in International Flight Attending
  • Sir George Seymour Certificate in International Flight Attending
  • Aviation Certificate issued by Airline Training Solutions and Travel Careers

LANGUAGES

English and Spanish

Timeline

Client Success Administrator

Kiwi Wealth
08.2021 - 05.2023

Casual Settlement Cross Cultural Worker

NZ Red Cross
01.2020 - 03.2021

Teacher Aide

Cannon’s Creek School and Windley School
05.2018 - 01.2020

Census Collector

Statistics New Zealand
03.2018 - 04.2020

Teacher Aide

Russell school
05.2017 - 01.2022

Brand Ambassador

Phenomenon Promotions
02.2015 - 01.2019

New Zealand Certificate Level 4 - Early Childhood

New Zealand Management Academic Porirua

New Zealand Certificate - study and career preparation (Health Science)

Whitireia polytechnic

Diploma - tourism level 5

Institute of Technology

New Zealand Diploma Level 5 - Early Childhood

New Zealand Management Academic Porirua

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Viviana Zuluaga