Viviana Zuluaga
Titahi Bay,New Zealand
Summary
Dynamic Client Success Administrator at Kiwi Wealth with a proven track record in administration and excellent customer service. Leveraging multilingual skills and cultural diversity expertise, I effectively supported refugee families and enhanced community engagement. Recognised for attention to detail and confident communication, I consistently drive positive outcomes in diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Success Administrator
Kiwi Wealth
Wellington, New Zealand
08.2021 - 05.2023
- Data entry
- Processing Transfer in and out requests
- Allocating funds
- Opening and scanning g mail
- Archiving
- Checking the information
Casual Settlement Cross Cultural Worker
Red Cross
Wellington, New Zealand
01.2020 - 08.2021
- Advocate for former refugee clients in the NZ social context
- Provide support to newly arrived refugee families from Colombia.
- Provide language (Spanish) and cultural support to my team
Teacher Aide
Russell School
Porirua, New Zealand
05.2017 - 12.2019
- Provided Bilingual support -Spanish/English
- Helped children's learning
- Helped prepare resources
- Taught English language to primary school students
- Supported children to build confidence
Brand Ambassador
Phenomenon Promotions
Wellington, New Zealand
02.2015 - 01.2019
- Promoted food products
- Supported in-store marketing campaigns by promoting a wide range of products directly to the customer in supermarkets and malls.
- Collected merchandise from the warehouse, travel to the stores and setup of the display stand.
Census Collector
Statistics New Zealand
Wellington, New Zealand
03.2018 - 05.2018
- Collected information for database through home visits
- Managed customer enquiries
Teacher Aide
Windley School
Porirua, New Zealand
05.2016 - 12.2017
- Supported the school program
- Provided bilingual support – Spanish/English.
- Helped children's learning.
- Helped prepare resources.
Education
Diploma Level 5 - Early Childhood Care And Education
New Zealand Management Academies
Porirua, NZ05-2025
Certificate Level 4 - Early Childhood Care And Education
New Zealand Management Academies
Porirua, NZ12-2023
New Zealand Certificate - study and career preparation ( Health Science)
Whitireia polytechnic
Porirua, New Zealand01.2016
Diploma in tourism - level 5
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
National Certificate in Tourism - Introductory Skills Level 2
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
National Certificate in Airline, Travel and Tourism - Level 3
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
NZQA Certificate in Tourism - core skill Level 3
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
Certificate in Airline, Travel and Tourism -
Travel Careers and training
Airline Reservations Certificate - Amadeus
Certificate in International Flight Attending -
Skills
- Excellent customer service skills
- Cultural diversity and inclusion
- Community leadership
- Administration
- Excellent Microsoft Office skills
- Multilingual skills: English and Spanish
- Attention to detail
- Confident communicator and public speaker
- Positive attitude, energy, and enthusiasm
- Time management
Certification
- New Zealand Certificate in study and career preparation (Health Science)
- Diploma in tourism level 5
- National Certificate in Tourism (Introductory Skills) Level 2
- National Certificate in Airline, Travel and Tourism Level 3
- NZQA Certificate in Tourism (core skill) Level 3
- Travel Careers and training - Certificate in Airline, Travel and Tourism
- Airline Reservations Certificate - Amadeus
- Certificate in International Flight Attending
- Sir George Seymour Certificate in International Flight Attending
- Aviation Certificate issued by Airline Training Solutions and Travel Careers
References
Available on request.
Languages
- Spanish, Provided Bilingual support -Spanish/English, Helped children's learning, Helped prepare resources
- English, Taught English language to primary school students, Supported children to build confidence
Timeline
Client Success Administrator
Kiwi Wealth
08.2021 - 05.2023
Casual Settlement Cross Cultural Worker
Red Cross
01.2020 - 08.2021
Census Collector
Statistics New Zealand
03.2018 - 05.2018
Teacher Aide
Russell School
05.2017 - 12.2019
Teacher Aide
Windley School
05.2016 - 12.2017
Brand Ambassador
Phenomenon Promotions
02.2015 - 01.2019
Diploma Level 5 - Early Childhood Care And Education
New Zealand Management Academies
Certificate Level 4 - Early Childhood Care And Education
New Zealand Management Academies
New Zealand Certificate - study and career preparation ( Health Science)
Whitireia polytechnic
Diploma in tourism - level 5
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
National Certificate in Tourism - Introductory Skills Level 2
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
National Certificate in Airline, Travel and Tourism - Level 3
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
NZQA Certificate in Tourism - core skill Level 3
SIR GEORGE SEYMOUR NATIONAL COLLEGE OF TRAVEL AND TOURISM
Certificate in Airline, Travel and Tourism -
Travel Careers and training
Airline Reservations Certificate - Amadeus
Certificate in International Flight Attending -
Similar Profiles
Viviana ZuluagaViviana Zuluaga
Client Success Administrator at Kiwi WealthClient Success Administrator at Kiwi Wealth
Jane Liuteine-FrueanJane Liuteine-Fruean
Wealth Coach at Kiwi WealthWealth Coach at Kiwi Wealth
Jane Liuteine-FrueanJane Liuteine-Fruean
Wealth Coach at Kiwi WealthWealth Coach at Kiwi Wealth
Jason PikiJason Piki
Regional Facilities Manager at CityfitnessRegional Facilities Manager at Cityfitness
Zachariah Morete-JacksonZachariah Morete-Jackson
Machine Operator /Warehouse Forklift Operator at ES3Machine Operator /Warehouse Forklift Operator at ES3