Vrinda Porter
Nelson
Summary
For the last 5 years, I have worked in various customer service roles across New Zealand and Australia to fund my solo travels to Southeast Asia and Bali in 2023, and Europe for 3 months in 2025. I planned all aspects of these trips, including flights, insurance, accommodation, and activities. Having traveled extensively with my family from a young age, my passion for exploring has only grown. I believe my extensive customer service experience, combined with my travel experience, has equipped me with transferable skills that I am eager to apply in a travel consultant role.
Overview
4
4
years of professional experience
Work History
Duty Manager / Senior Server
Govindas Vegetarian
08.2023 - 05.2025
- Greeted customers and processed orders in person, via phone, and online.
- Supervised daily shift operations, allocated tasks, and supported team members.
- Trained and onboarded new staff, ensuring service and food safety standards were met.
- Maintained hygiene, cleanliness, and compliance with health and safety regulations.
- Resolved customer complaints using professional communication and de-escalation skills.
- Handled cash reconciliation, shift reports, and secure closure of premises.
Cashier / Photo Centre
Harvey Norman
02.2022 - 09.2022
- Greeted customers and processed transactions efficiently using POS systems.
- Managed opening and closing of tills, including cash reconciliation.
- Assisted customers with locating products and photo centre services.
- Processed sales, refunds, and handled customer enquiries.
- Monitored stock levels, ordered supplies, and liaised with suppliers.
- Trained and supported new cashiers.
All Rounder
Gopals
03.2021 - 10.2021
- Greeted customers and answered food inquiries and queries.
- Prepared food and beverages to order while maintaining presentation standards.
- Assisted with shift closing procedures.
- Maintained a clean and organised work area.
Education
Travel
Skills
- Customer service & conflict resolution
- Staff training & supervision
- Cash handling & POS operation
- Food safety & hygiene compliance
- Organisational & time management skills
- Travel planning & coordination
- Touch typing proficiency
Timeline
Duty Manager / Senior Server
Govindas Vegetarian
08.2023 - 05.2025
Cashier / Photo Centre
Harvey Norman
02.2022 - 09.2022
All Rounder
Gopals
03.2021 - 10.2021
Travel
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