Weldon Augustus
Hamilton,Rototuna North
Summary
Weldon Augustus would like to submit an application for the vacancy. Believing confidently that having to take the responsibility and challenge within any company, to the move to the next level of growth and efficiency. Having worked with competent mentors and peers while being employed in all areas of retail having gained a wealth of knowledge, experience and skills. This attainment will undoubtedly cause success in most positions. Having full knowledge of retail management and workplace planning and the expectations of the position. This allows to deal with any task or challenge that arises and confidently will achieve a positive outcome in all situations. Able to problem solve; to use initiative and expertise to handle people and situations to ensure that the optimal solution is obtained. Having knowledge and competency in recruitment that will gives the advantage that enables to determine problems and with correctness and effectiveness derive workable plans of action for the desired solution. Thriving on developing new processes that may help the business achieve projected margins and manage budgets. Having trained and worked with in retail for more than 20years has given the opportunity and insight to learn and grow and has really inspired to improve the way in which to handle and approach situations as a manager in a company so that the team achieve cost efficiency and at the best possible practice is applied to the business. This opportunity would serve as a great advantage for any company. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
LOSS PREVENTION MANAGER
MAKRO SPRINGFIELD
01.2020 - Current
- Trained personnel on security best practices, protocols and procedures.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Conducted daily store walk-throughs to identify potential security risks.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Trained all new executives and asset protection personnel.
- Liaised with law enforcement and security personnel in issue investigation.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Developed and launched a loss-prevention program.
- Observed video surveillance systems for prompt emergency response.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Branch Manager
Servest Group
03.2019 - 12.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
Operations Manager
Servest Group
12.2018 - 03.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Developed and implemented strategies to maximize customer satisfaction
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Increased profit by streamlining operations
Operations Manager
Fidelity
02.2014 - 11.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager
CNA LA LUCIA
04.2013 - 01.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
RETAIL STORE MANAGER
Exact !
03.2008 - 09.2010
- Managed store organization, maintenance, and purchasing functions
- Completed routine store inventories
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Created employee schedules to align coverage with forecasted demands
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Managed inventory control, cash control, and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Developed and implemented successful staff incentive programs to motivate employees
Sales Assistant
05.2005 - 09.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
National Certificate - Business Studies
Hillview Secondary School
Durban01.2007
Skills
- Effective Communication
- Daily Reports
- Fraud Auditing
- Exception Reporting
- Inventory Management
- Operational Improvements
- Loss Prevention Expertise
- Store Operations
- Alarm Testing
- Department Patrols
- Customer Satisfaction
- Critical Thinking
- Safety Violations
- Responding to Security Breaches
- Staff Leadership
- Complex Problem-Solving
- Preventing Incidents
- Basic First Aid
- Continuous Improvement
- Good Communication Skills
- Workplace Safety
Accomplishments
- CONTACT NO : 031-3049271 / +27834619071
- NAME : BRANDON ABRAHAMS COMPANY : BM PLUMBERS
- CONTACT NO : +27846885052
- NAME : ASHANA
- COMPANY : EXACT AMANZINTOTI
- CONTACT NO : +27718839666
- NAME : NISHAAL HARRIPESAD COMPANY : SERVEST GROUP
- CONTACT NO : 0733027899
- NAME : Mduduzi Limako (Risk Manager)
- COMPANY : Makro Springfield (Massmart) contact NO : +27827272574
Certification
- National qualification level 4 Training - Generic management - JANUARY 2017- DECEMBER 2017
- National Qualification level 5 Training-Generic management -JANUARY 2022 -DECEMBER 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LOSS PREVENTION MANAGER
MAKRO SPRINGFIELD
01.2020 - Current
Branch Manager
Servest Group
03.2019 - 12.2019
Operations Manager
Servest Group
12.2018 - 03.2019
Operations Manager
Fidelity
02.2014 - 11.2018
Store Manager
CNA LA LUCIA
04.2013 - 01.2014
RETAIL STORE MANAGER
Exact !
03.2008 - 09.2010
Sales Assistant
05.2005 - 09.2007
National Certificate - Business Studies
Hillview Secondary School
- National qualification level 4 Training - Generic management - JANUARY 2017- DECEMBER 2017
- National Qualification level 5 Training-Generic management -JANUARY 2022 -DECEMBER 2023
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