Wesley Jacques Jooste
Dunedin,OTA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
29
29
years of professional experience
Work History
Otago Operations Manager
Teltrac Communications
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Southern Regional Manager
Teltrac Communications
05.2021 - Current
- Streamlined operations by evaluating and improving internal processes to maximize efficiency.
- Boosted market share by identifying growth opportunities and executing targeted sales initiatives.
- Managed budgets effectively, ensuring optimal resource utilization and cost control measures were in place.
- Conducted regular competitor analysis to stay ahead of market trends, allowing swift adjustments to strategies as needed.
- Improved team performance through consistent coaching, feedback, and motivation for success.
- Established lasting partnerships with key industry players to strengthen the company''s position in the market.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Project Coordinator
Teltrac Communications
09.2017 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Mentored junior staff members on project management best practices, contributing to their professional development and growth within the organization.
Project Lead
Teltrac Communications
05.2015 - Current
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
Telecommunication Technician
Teltrac Communications
01.2014 - Current
- Company Overview: Telecommunications Cabling Company
- Installation of Structured Telecommunications cables
- Installation of all types of fibre optic cables
- Fusion splicing of all types fibre optic cables
- Termination of ALL Types Communication Cabling
- Managing of projects in the commercial and residential environment around Christchurch New Zealand
- Installation and termination of voice cables and equipment
- Installation of communication Chambers in the Airport region and City
- Onsite Support in the Bank industry for Canterbury and Wellington in New Zealand
- Onsite Installation & Technical Support in the University of Canterbury Campus
- IT Equipment remove and re instating
- Telecommunications Cabling Company
Telecommunication Technicians
Telstra Telecommunications
10.2013 - 01.2014
- Company Overview: Telecommunications Cabling Company
- Broadband assistance to various home owners
- Installation of all types of fibre optic cables to home owners
- Fusion splicing of all types fibre optic cables & Termination of ALL Types Communication Cabling
- Telecommunications Cabling Company
Installations & Projects Coordinator
Interconnect Systems
01.2009 - 01.2013
- Company Overview: Telecommunications Cabling Company
- Installation of telecommunications cables
- Installation of all types of fibre optic cables (Arial and surface)
- Fusion splicing of all types fibre optic cables
- Troubleshooting of fibre optic cabling problems with Fault finding equipment
- Ensure that all network and data points as well as fibre optic links are installed correctly
- Installation of fibre inverters and switches
- Quality control and general administrative duties
- Telecommunications Cabling Company
IT Technician
Reef Computers
01.2009 - 12.2009
- Company Overview: Computer Company
- Installation of computer hardware and software
- Repairing desktop and laptop hardware
- Onsite computer support and maintenance
- Compiling and maintaining a inventory database for different sites
- Computer Company
Sales Executive
M & J Motors
01.2003 - 01.2009
- Company Overview: Local pre-owned vehicle sales
- Building a client base for sales purposes
- Meeting monthly sales objectives and goals
- Provide after sales service
- Local pre-owned vehicle sales
Parts Salesperson
McCarthy Volkswagen
01.2000 - 01.2003
- Company Overview: Local vehicle sales
- Managing of sales to panel beating companies
- Procurement and distribution of automotive parts
- Customer service
- Local vehicle sales
Parts Salesperson
Express Motors
01.1996 - 01.2000
- Company Overview: Local vehicle sales
- Managing of sales to panel beating companies
- Procurement and distribution of automotive parts
- Customer service
- Review and action orders placed
- Local vehicle sales
Education
No Degree - Influence And Lead
NZIM
Christchurch, NZ05-2024
No Degree - Effective Communications & Managing Conflict
NZIM
Christchurch, NZ04-2022
No Degree - Building Effective Teams
NZIM
Christchurch, NZ07-2020
OPEN & RESTRICTED Cabling Licence -
JB Hunter Technology
01.2013
Certified Fibre Optic Technician -
Data Net
01.2012
Certificate in IRCON Supervisors Course -
IRCA
01.2010
Certificate in Hazard Identification Risk Assessment -
Data Matrix
01.2010
Certificate A+ and N+ Computer Literature -
Western Platinum Mining College
01.1997
Skills
- Problem-solving
- Recruitment and selection
- Scope management
- Collaborative mindset
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Excellent organisational skills
- Excellent problem solving skills
- Ability to manage general duties
- Excellent attention to detail
- Ability to work well within a team structure
- Thorough understanding of data communication and protocols
- Desktop technical support
- Customer care
- Team leadership
- Documentation management
- Operations management
- Meeting facilitation
- Customer service
Home No
(+64) 021 267 5623
Career Overview
I have completed various courses in Fibre optics and Telecommunications. As a Fibre Optic and Telecommunications Technician I have 10 years’ experience in telecommunications, with a thorough understanding of the necessary concepts, and how to implement them. I view myself as a team player with excellent problem solving skills. I have provided telecommunications and IT support for various customers. As production is important in these industries, I am accustomed to pressure and meeting deadlines. I am eager to tackle new challenges as new opportunities arise. I successfully installed and provided telecommunications and networking support for the FIFA World Cup 2010 in the North-West Region, South Africa. I successfully installed and provided telecommunications and networking support for the ANGLO PLATINUM MINES in the North-West Region, South Africa.
Timeline
Otago Operations Manager
Teltrac Communications
01.2024 - Current
Southern Regional Manager
Teltrac Communications
05.2021 - Current
Lead Project Coordinator
Teltrac Communications
09.2017 - Current
Project Lead
Teltrac Communications
05.2015 - Current
Telecommunication Technician
Teltrac Communications
01.2014 - Current
Telecommunication Technicians
Telstra Telecommunications
10.2013 - 01.2014
Installations & Projects Coordinator
Interconnect Systems
01.2009 - 01.2013
IT Technician
Reef Computers
01.2009 - 12.2009
Sales Executive
M & J Motors
01.2003 - 01.2009
Parts Salesperson
McCarthy Volkswagen
01.2000 - 01.2003
Parts Salesperson
Express Motors
01.1996 - 01.2000
OPEN & RESTRICTED Cabling Licence -
JB Hunter Technology
Certified Fibre Optic Technician -
Data Net
Certificate in IRCON Supervisors Course -
IRCA
Certificate in Hazard Identification Risk Assessment -
Data Matrix
Certificate A+ and N+ Computer Literature -
Western Platinum Mining College
No Degree - Influence And Lead
NZIM
No Degree - Effective Communications & Managing Conflict
NZIM
No Degree - Building Effective Teams
NZIM
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