Yashwin Jothi
Hamilton,New Zealand
Summary
Highly accomplished professional specializing in Logistics Coordination and Customer Service. Owning in Master's of management in supply chain management. Proven ability to oversee the efficient receipt, storage, and dispatch of a wide range of products. Adept at maintaining accurate inventory records, coordinating stock transfers, and collaborating with cross-functional teams to ensure seamless supply chain operations. Strong attention to detail, excellent organizational skills, and a commitment to maintaining high standards of quality and efficiency. Demonstrated success in improving inventory accuracy, streamlining warehouse processes, and enhancing team productivity. Looking to leverage my skills and experience to contribute to a dynamic and growth-oriented organization. Team-oriented Warehouse Coordinator committed to exemplary customer service and safe work environments. Maintains secure, orderly and clean warehouse and yard and takes initiative to develop and implement systems, processes and procedures that precisely control inventory. Communicates clearly to all levels and proficiently operates inventory management software.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Packard Send Courier
Hamilton
12.2023 - 06.2024
- Responding to customer inquiries via phone, email, and in-person promptly and professionally
- Providing accurate and detailed information about shipping services, rates, and transit times
- Assisting customers with tracking their shipments and addressing any delivery issues
- Providing customers with accurate and competitive quotes for shipping services
- Generating and preparing courier labels for outbound shipments
- Ensuring proper documentation for customs clearance, including accurate customs declarations
- Providing clear shipping instructions to carriers to facilitate smooth transit
- Assisting with packaging and labeling for customers who prefer in-person service
- Organizing and maintaining shipping documentation in an orderly manner.
Assistant Duty Manager
Five Cross Road Liquor Center
Hamilton
03.2023 - 11.2023
- Monitor stock levels and place orders to replenish inventory as needed
- Conduct regular inventory audits and manage discrepancies
- Handle cash, credit transactions, and end-of-day financial reporting
- Analyze sales data to identify trends and opportunities for improvement
- Oversee product displays and ensure shelves are well-stocked and organized
- Address and resolve customer complaints and issues
- Ensure high levels of customer satisfaction through excellent service.
Logistics Coordinator
TVS Supply Chain Solutions
Chennai, India
07.2021 - 12.2022
- Conducted thorough checks on incoming deliveries to verify quantity and quality against purchase orders
- Ensured proper packing and unpacking of goods to prevent damage and maintain inventory integrity
- Executed the transfer of stock between locations in accordance with Standard Operating Procedures (SOPs)
- Maintained accurate inventory records by updating stock levels promptly after receiving, transferring, and dispatching goods
- Assisted in maintaining inventory accuracy by conducting regular checks and updates
- Supported cyclic and annual stocktakes, recording variances, and investigating causes to ensure inventory accuracy
- Worked closely with the manufacturing team to ensure the timely supply of raw materials
- Collaborated with the provisioning team to facilitate the correct supply of goods to various departments and customers.
Education
Master of Management - Supply Chain Management
University of Waikato
Hamilton06.2024
Bachelor of Engineering - Computer Science and Engineering
Sri Venkateswara College of Engineering
Chennai05.2021
Skills
- Customer Service
- Operations
- Incident Reporting
- Microsoft Excel
- SAP
- Communication skills
- Inventory Management
Languages
- English
- Hindi
Accomplishments
- Vice Chancellor's International Excellence Scholarship (2023-2024)
Timeline
Customer Service Executive
Packard Send Courier
12.2023 - 06.2024
Assistant Duty Manager
Five Cross Road Liquor Center
03.2023 - 11.2023
Logistics Coordinator
TVS Supply Chain Solutions
07.2021 - 12.2022
Master of Management - Supply Chain Management
University of Waikato
Bachelor of Engineering - Computer Science and Engineering
Sri Venkateswara College of Engineering
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