Yasin Dinani
Auckland
Summary
I've always been passionate about technology. Ability to learn New System or Application quickly. I have worked in different field but always connected to IT. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Tech Support / Customer Service Manager
Vodafone New Zealand
02.2022 - Current
- Deep technical understanding of telco products and services, Mobile, Cable/TV Fibre & Fixed Line networks
- Troubleshoot Modem, Router, Laptop, Mobile, Connection, Speed, Suggest Configuration to get maximum speed
- Customer Case Managing and handle a variety of calls and contacts from customers, Service &/or technical issues - diagnose the problem, resolve the issue Like Static IP, IP conflict, DNS, Email, Printer Internet connection.
Windows / Mac / Smart Phone Technician
Self employed
03.2010 - Current
- Windows and Apple Product, MacBook, 2007 to 2020, (Keyboard, Screen, Battery, Motherboard, Trackpad, Sound, or Black Screen dead Issue, so on.
Manager / Baker in Charge
Countdown (Progressive Group, Lynfield, Auckland)
03.2010 - 01.2020
- Windows Computer Service like Laptop software & virus issue, System freezing issue, Software installer
- Hard drive recovery, driver issue, over heating problem, network, damage screen fix
- Software issue in android and Windows Phone only
- Smart Phone issues like damage Screen, Water damage issue, Sound, network service, battery, so on
- Hand on Smart Phones like Samsung S
- Note, Samsung Galaxy tab
- IPhone 3g, 3gs, 4, 4s, 5,5C,5S, 6,7,8, X, 11, 12
- Nokia Lumia 520, 800, 720, 925, HTC, LG (Nexus 4 and Nexus 5) Responsibilities/ Achievements: Production Planner, Maintain Consistency and Quality of product
- Inventory management, Budget, Ordering, Stock maintains, Stock Take
- Deal with customer complaints and resolve issue quietly and quickly, with maintaining 100% customer satisfaction
- Wastage control with uplifting sales
- Product display setup according to special and table planner
- Control Wages by finishing production in target time.
Technical Assistant (Web developer)
Kensington Swan, Viaduct, Auckland, New Zealand
10.2009 - 11.2009
- Working on a project of building a website using CMS Joomla
- Joomla based on PHP & MYSQL
- I had used XAMPP Standalone web server to host website
- During one month project I have completed intranet and Live (design only)
- Getting knowledge of company network and desktop support.
Salesperson/Technical Assistant
Kodak Photo Image Centre, Papakura, Auckland
10.2007 - 01.2009
- Selling SLR-Digital Cameras, Film Camera and related products like memory card and leather case, Up selling all Products
- Troubleshoot Network related Problem between Noritsu (Photo printing Machine) & Kiosk
- Troubleshoot printing error at point of sale (EFTPOS)
- Developing Photos and printing
- Stock listing & ordering, Customer Service
- Checking Regularity of Photo developing Machine
- Photo Editing using software like Photoshop, CorelDraw, etc
- Making changes as per customer request
- Converting media files format as per device (Ipod,Neno,DVD)
- Creating Video-Photo Album using Kodak & Other DVD writing editing software.
Assist IT Administrator
New Zealand Steel (Auckland)
07.2008 - 07.2008
- Computer Auditing using software (Service Portal 'Visual QSM' Data watch)
- Using Visual QSM finding Computer not updated or not connected to a network
- Creating list of all computers, which is out of network, Reconnect & Update remotely
- Help Desk support
- Assisting IT administrator regular data backup through 400 or 800 GB tape, from different site
- Understanding or getting knowledge from IT admin, Company Network design, exchange, Support, Wireless connection, router, & Backup for network failure
- Go through Process of upgrading core network (10 GB)
- Understanding Auto data update in computer related to loading or Unloading finish product steel sheet (weight, price, vehicle detail…)
Hardware Technician (Casual)
Sardinia Computer System (Mumbai, India)
02.2005 - 12.2006
- Assembling Computers
- Sales & Service
- Repairing & Sending System to Company for replacement (under warranty)
- Installation Application & Operating System
- Configuration driver
- Installing Antivirus & removing virus
- Troubleshooting of the networking, systems & printers.
Trainee Hardware Technician
Softcode Computers (Mumbai, India)
10.2003 - 12.2004
- Learning Assembling of computer & OS Installation
- Working as a trainee in troubleshooting driver related problem (Sound, Display, Modem, Network)
- Installing software as per customer request on Newly Assembled Computers
- (MS Office Application, CD/DVD Writing software, Games or any special package)
- Assisting in developing various application/package using Programming language (VFP 0.6)
Education
Diploma in Computer Technology (level 5) (Microsoft Certified System Engineer & IT Professional) - Desktop & Network Support (MCSE-MCITP) Server 2008
ACE (Ace Training & Ace Development)
01.2009
Microsoft Certified Application Specialist - Microsoft Office 2007, Vista, XP
ACE (Ace Training & Ace Development)
01.2009
Diploma in Computer Hardware & Web Designing - Networking & Web Designing
S M LAL Institute of Computer Science, Mumbai, India
01.2006
Bachelor of Commerce (Equivalent to Degree in Business Studies in NZ according to NZQA) - Advance Accounts & Auditing
Mumbai University, India
01.2003
CIC (Certificate in Basic Computer) -
IGNOU (Indira Gandhi National Open University), Pune, India
01.2001
Skills
- Active Directory group management (Group policy, User Permission)
- Microsoft Office Certification and Knowledge of Office 365 (Team, Office, Outlook, Sway, To Do)
- Windows OS Technical Support (Printer, Driver, Safe Backup, Installation, Fix application related error, Blue screen death, etc)
- Operating Systems: Windows 95/98/2000/XP/Vista/Windows 7/Windows 8/Windows 10 MacOS (Snow leopard, Mountain Lion, Mavericks, Yosemite, El Capitan, High Sierra, Mojave, Catalina, software, Antivirus, Spyware)
- Programming language VFP, SAP, Java Basic, Web applications PHP(Joomla)
- Server maintenance and backups in a Windows environment
- System installation, network configuration & troubleshooting on network security
- Experience with ADSL modems and routers
- Efficiently solving technical & driver related problems (Printer, Scanner, Network, external hard drive support)
- Working knowledge and hands-on experience with various products: Microsoft, Compaq, HP, IBM PCs and compatibles, Dell, Intel, Apple Mac Book Pro devices
Skills
- Excellent problem-solving skill
- Ability to understand & solve customer technical IT related problem in effective way
- Confident about technical skill and customer focus
References
Available upon request
Hobbies and Interests
Movie, Music, Computer, Update with all New Technology. (Laptop and Smart Phone.)
Timeline
Business Tech Support / Customer Service Manager
Vodafone New Zealand
02.2022 - Current
Windows / Mac / Smart Phone Technician
Self employed
03.2010 - Current
Manager / Baker in Charge
Countdown (Progressive Group, Lynfield, Auckland)
03.2010 - 01.2020
Technical Assistant (Web developer)
Kensington Swan, Viaduct, Auckland, New Zealand
10.2009 - 11.2009
Assist IT Administrator
New Zealand Steel (Auckland)
07.2008 - 07.2008
Salesperson/Technical Assistant
Kodak Photo Image Centre, Papakura, Auckland
10.2007 - 01.2009
Hardware Technician (Casual)
Sardinia Computer System (Mumbai, India)
02.2005 - 12.2006
Trainee Hardware Technician
Softcode Computers (Mumbai, India)
10.2003 - 12.2004
Diploma in Computer Technology (level 5) (Microsoft Certified System Engineer & IT Professional) - Desktop & Network Support (MCSE-MCITP) Server 2008
ACE (Ace Training & Ace Development)
Microsoft Certified Application Specialist - Microsoft Office 2007, Vista, XP
ACE (Ace Training & Ace Development)
Diploma in Computer Hardware & Web Designing - Networking & Web Designing
S M LAL Institute of Computer Science, Mumbai, India
Bachelor of Commerce (Equivalent to Degree in Business Studies in NZ according to NZQA) - Advance Accounts & Auditing
Mumbai University, India
CIC (Certificate in Basic Computer) -
IGNOU (Indira Gandhi National Open University), Pune, India
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