Yasmin Pereira
Wellington,WGN
Summary
Dynamic and adaptable professional with a rich background in guest services, notably at Movenpick Hotel. I excel in creating welcoming atmospheres and enhancing customer satisfaction through exceptional service. I am skilled in team collaboration and fluent in English, Portuguese, and Spanish. My reliability and proficiency in fast-paced environments consistently improve guest experiences. am an organized and dependable candidate who successfully manages multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Movenpick Hotel
2024.02 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Front of House Staff Member
Museum of New Zealand Te Papa Tongarwa
2023.09 - 2023.12
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
Front of House Staff Member
New Zealand Parliament
2023.05 - 2023.08
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Greeted customers and answered inquiries regarding menu items and specials.
Assistant Teacher
Fantail Nature School
2022.12 - 2023.03
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Front of House Staff Member
Embassy of the Kingdom of the Netherlands
2022.06 - 2022.10
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Greeted customers and answered inquiries regarding menu items and specials.
Front of House Staff Member
Embassy High Commission of India
2022.06 - 2022.07
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Established welcoming atmosphere by greeting each guest warmly.
Babysitter
Raiza Hughes
2019.12 - 2020.04
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
- Improved children's bedtime routines with consistent schedules and calming activities.
Education
English For Academic Purpose (EAP) -
The Herenga Waka-Wellington Uni
Kelburn, NZ07.2022
NZQI 1-2 -
New Zealand English School (ETC)
Lower Hutt, NZ12.2021
High School Diploma -
High School Escola Conego Francisco Estella
Brazil12.2019
High School Diploma -
English of School Yes
Brazil12.2019
Associate of Applied Science -
Federal Education of Science Technology
Brazil12.2017
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Attention to Detail
- Flexible Schedule
- Multitasking Abilities
- Teamwork and Collaboration
- Goal Setting
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Food and Beverage Attendant
Movenpick Hotel
2024.02 - Current
Front of House Staff Member
Museum of New Zealand Te Papa Tongarwa
2023.09 - 2023.12
Front of House Staff Member
New Zealand Parliament
2023.05 - 2023.08
Assistant Teacher
Fantail Nature School
2022.12 - 2023.03
Front of House Staff Member
Embassy of the Kingdom of the Netherlands
2022.06 - 2022.10
Front of House Staff Member
Embassy High Commission of India
2022.06 - 2022.07
Babysitter
Raiza Hughes
2019.12 - 2020.04
English For Academic Purpose (EAP) -
The Herenga Waka-Wellington Uni
NZQI 1-2 -
New Zealand English School (ETC)
High School Diploma -
High School Escola Conego Francisco Estella
High School Diploma -
English of School Yes
Associate of Applied Science -
Federal Education of Science Technology
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