Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Youcheng(Nigel) Wang

Auckland,North Shore

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable worker bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Productive Worker with distinguished understanding of customer's needs. Skilled at increasing sales of specials and beverages with excellent salesmanship. Committed to effective collaboration and excellent service. Organized worker with experience restaurant and milk tea shops. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Meticulous Waiter with nearly 3 years of experience.

Overview

2
2
years of professional experience

Work History

Waiter

Wucha
Auckland, New Zealand
06.2022 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Waiter

Hulucat
Auckland, New Zealand
03.2022 - 07.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.


Waiter

Feizap Mailaan Rice Noodle
Auckland, New Zealand
11.2021 - 02.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Waiter

Asian Wok
Auckland, New Zealand
07.2020 - 08.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Rangitoto College
Auckland, NZ

Skills

  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Food Spoilage Prevention
  • Age Verification
  • Waiting Tables
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Inspecting Tickets

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working

Timeline

Waiter

Wucha
06.2022 - Current

Waiter

Hulucat
03.2022 - 07.2022

Waiter

Feizap Mailaan Rice Noodle
11.2021 - 02.2022

Waiter

Asian Wok
07.2020 - 08.2021

High School Diploma -

Rangitoto College
Youcheng(Nigel) Wang