Yusei Tokito
Dunedin North,Otago
Summary
Bilingual (English and Japanese) university student with a strong background in customer service and a drive to deliver excellent experiences in fast-paced environments. Currently studying at the University of Otago, quick to learn new skills, communicate clearly with diverse individuals, and bring a positive attitude to every shift. Passionate about enhancing customer interactions and supporting team success with strong communication and teamwork abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Takeichi NZ
Dunedin Central, Dunedin
06.2023 - Current
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored performance of staff members, offering advice where appropriate.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Created positive work environment for employees and delivered exceptional customer service.
Kitchen Hand
YOMG Glen Waverley(Burger place)
Glen Waverley, Melbourne, Australia
07.2022 - 02.2023
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Followed recipes and customer requests to prepare meals.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
Housekeeping
Park Royal
Melbourne, Australia
05.2022 - 01.2023
- Assisted with housekeeping tasks, including restocking supplies and cleaning common areas.
- Performed light housekeeping duties such as laundry, vacuuming, dusting, mopping floors.
- Reviewed special requests from guests with housekeeping staff to ensure proper implementation.
Kitchen Hand
Shinobugaoka Coffee
Osaka, Japan
01.2021 - 04.2022
- Prepared all restaurant menu item(s): sandwiches, salads, pasta, French toast, coffee, and other beverages
- Prepared and cooked food in accordance with recipes, quality standards and presentation standards
- Removed washed dishes and place them in cabinets accordingly
- Setting up tables, cleaning, and kitchen hand duties
Education
Bachelor of Science - Major in Computer Science, Minor in Finance
University of Otago
Dunedin, NZ12-2025
Foundation Studies Certificate - Science
University of Otago
New Zealand01.2022
Skills
- Communication
- Bilingual (Japanese and English)
- Proficient in Computer Applications
- Customer Services
- Teamwork
Certification
- Licence Controller Qualification
- Manager's Certificate
- Driver licence
References
References available upon request.
Timeline
Duty Manager
Takeichi NZ
06.2023 - Current
Kitchen Hand
YOMG Glen Waverley(Burger place)
07.2022 - 02.2023
Housekeeping
Park Royal
05.2022 - 01.2023
Kitchen Hand
Shinobugaoka Coffee
01.2021 - 04.2022
Bachelor of Science - Major in Computer Science, Minor in Finance
University of Otago
Foundation Studies Certificate - Science
University of Otago
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